Chelsea White
Bozeman,MT
Summary
Seasoned award winning Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
6
6
years of professional experience
Work History
Branch Manager
Freedom Forever
Bozeman, Montana
08.2024 - Current
- Assisted other branches when needed during peak periods or special projects.
- Resolved escalated customer complaints in a timely manner.
- Supported outside sales force in servicing and obtaining new business.
- Conduct weekly safety meetings with team members to review safety protocols.
- Ensured compliance with safety regulations by enforcing safety protocols among team members.
- Identified potential areas of improvement in project management practices and processes.
- Developed and implemented comprehensive project management processes, policies and procedures.
Office Manager
Pgs Landscape
Magnolia, TX
10.2018 - 08.2020
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Processed payroll accurately ensuring all employees were paid on time.
- Developed and implemented office policies and procedures.
- Implemented a new scheduling system that reduced scheduling conflicts.
- Interpreted and explained work procedures and policies to brief staff.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
Education
Bachelor of Science - Kinesiology
Sam Houston State University
Huntsville, TX12-2018
Skills
- Relationship building and management
- Excels in team leadership
- Project management
- Branch operations management
- Process improvement
- Excellent communication skills
- Decision-making
- Strong team-builder
References
References available upon request.
Accomplishments
- Quality captain year 2023
- Branch Manager of the year 2024
Timeline
Branch Manager
Freedom Forever
08.2024 - Current
Office Manager
Pgs Landscape
10.2018 - 08.2020
Bachelor of Science - Kinesiology
Sam Houston State University