Organized and reliable, with experience in different types of administrative and clerical roles. Successful at managing multiple priorities with a consistent bright and positive outlook. Seeking new skills and great at creating a productive workplace environment. Committed to my goals and can work alone or as a team.
Hi, I’m
Chelsea Wilhelm
Louisville ,Kentucky
Summary
Work History
HealthEquityLouisville , USA
Member Services Chat Specialist
10 2020 - 03 2025
Job overview
- Assist members on chat platform with Healthcare accounts inlcuding FSAs, HSAs and reimbursement accounts.
- Help members understand their spending, balances, solved problems with reimbursements, funding, claims and coverage.
- Reviewed and processed claims, managed customer and employer profiles, educated members and employers on navigation of user websites and processes.
- Handled sensitive situations professionally, maintaining confidentiality and demonstrating emotional intelligence during chats.
- Prevented potential fraud by identifying suspicious activities or patterns during client interactions within the chat platform.
- Educated customers about billing, payment processing and support policies and procedures.
Ebay EnterpriseLouisville, USA
Client Program Supervisor
01 2016 - 12 2019
Job overview
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Provided onsite training to help develop employee skills.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Trained new team members on site policies and procedures.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
Oldham County Fiscal Court Kentucky
Deputy Clerk
03 2025 - 09 2025
Job overview
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Managed financial transactions accurately, balancing cash drawers and preparing deposits daily.
- Processed salvage titles efficiently, assisting insurance companies with claims related to total loss vehicles.
- Calculated and remitted state sales tax, service, and other charges.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
TARCKentucky
Executive Administrative Assistant
09 2025 - Current
Job overview
- This is a temporary contract position.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Evaluated financial records to detect errors and discrepancies.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Assisted in budget management by tracking expenses, processing invoices, and reconciling financial statements for accurate recordkeeping.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Managed executive calendars, scheduling meetings and appointments.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
Brown Mackie College
Associate Degree from Biology
University Overview
Central High
High School Diploma
05.2009
University Overview
Skills
- Proficient in Microsoft systems: Word, Power Point, Excel and Publisher and Outlook
- Email, Salesforce
- Google Docs, Spreadsheets
- Strong written, oral communication
- Record keeping
- Onboarding: Introducing newly hired professionals to the position
- Familiar with labor and employment laws
- Talent management
- Time management
- Stress management
- Networking
- Document retrieval
- Event planning and management
- Developing slide presentations
- Electronic file management
- Excellent telephone and email etiquette
- Schedule management
- Payroll administration & Data entry
- Scanning and laminating
- Event coordination
- Health insurance processing
- Medical terminology
Timeline
Member Services Chat Specialist
HealthEquity
10 2020 - 03 2025
Client Program Supervisor
Ebay Enterprise
01 2016 - 12 2019
Deputy Clerk
Oldham County Fiscal Court
03 2025 - 09 2025
Executive Administrative Assistant
TARC
09 2025 - Current
Brown Mackie College
Associate Degree from Biology
Central High
High School Diploma