Chelsea Worstell
Vincennes,IN
Summary
Versatile and dynamic professional with a proven track record in guest relations management and problem-solving. Excelled in enhancing customer satisfaction and team leadership, backed by expertise in Microsoft Office Suite and exceptional interpersonal communication. Achieved significant improvements in service standards and operational efficiency. Diligent worker with solid background in providing exceptional customer service in high-paced environments. Effectively managed customers and collaborated with staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless experience.
Overview
16
16
years of professional experience
Work History
Server
Procopio's Pizza & Pasta
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Beer Sommelier
Gray Wholesale Inc
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Server
Divots
05.2022 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Facility Manager
KCARC
03.2019 - 09.2021
- Supervised staff of [Number] in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
- Strengthened relationships with local authorities, ensuring regulatory compliance while fostering positive community relations.
Home Visitor
Pace Community Action Agency
02.2018 - 03.2019
- Recruited families and built positive relationships with parents in order to support parenting roles.
- Assisted with crisis intervention services by performing emergency assessments.
- Collaborated with interdisciplinary team members to develop and implement comprehensive service plans for families.
- Advocated for patient needs by completing insurance reviews and identifying available services.
- Enhanced family well-being by conducting regular home visits and providing personalized support.
- Maintained records of client care by documenting visits and interviews and preparing reports of evaluations and observations.
- Conducted weekly home visits to assess conditions.
- Established trust with families by maintaining confidentiality and demonstrating cultural sensitivity during home visits.
- Assessed child progress using standardized tools, identifying areas of concern and adjusting interventions accordingly.
Customer Service Manager (Front of House)
Byron Bobes
08.2008 - 08.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Associate of Science - Elementary Education, Special Education
Vincennes University
Vincennes, IN05-2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Guest Relations Management
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Time Management
- Excellent time management skills
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team Building and Leadership
Timeline
Server
Procopio's Pizza & Pasta
05.2024 - Current
Beer Sommelier
Gray Wholesale Inc
02.2024 - Current
Server
Divots
05.2022 - 05.2024
Facility Manager
KCARC
03.2019 - 09.2021
Home Visitor
Pace Community Action Agency
02.2018 - 03.2019
Customer Service Manager (Front of House)
Byron Bobes
08.2008 - 08.2018
Associate of Science - Elementary Education, Special Education
Vincennes University
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