Innovative Manager seeks opportunities for new professional and personal challenges. Self-starter with a positive attitude who is driven to learn, improve and succeed.
Overview
16
16
years of professional experience
Work History
T echnician
Meijer Pharmacy
Normal, IL
08.2015 - Current
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Accurately recorded compounded products and prepared appropriate labels. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Served as mentor to new technicians.
Manager/Shift Lead
Gamestop
Bloomington, IL
09.2010 - 08.2015
Managed team of six professionals. Increased profits by developing, initiating, and managing public events.Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Addressed and corrected sales staff communication issues in a tactful and effective manner.
Staff Lead
Carmike Cinemas
Bloomington , IL
09.2008 - 09.2010
Participated in various incentive programs and contests designed to support achievement of production goals. Consistently met and exceeded department expectations for productivity and accuracy levels. Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Education
Physics
Illinois State University
Associate of Science - Science
Heartland Community College
High School Diploma - undefined
Normal Community High School
2010
Skills
Natural leader
Powerful negotiator
Adaptable
Tactical execution
Excellent verbal communication
Client relations specialist
Conflict resolution techniques
Deadline-oriented
Persuasive
Timeline
T echnician
Meijer Pharmacy
08.2015 - Current
Manager/Shift Lead
Gamestop
09.2010 - 08.2015
Staff Lead
Carmike Cinemas
09.2008 - 09.2010
Physics
Illinois State University
Associate of Science - Science
Heartland Community College
High School Diploma - undefined
Normal Community High School
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