Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chelsea Wurstner

Rochester,NY

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

7
7
years of professional experience

Work History

Individual Health Insurance Agent

Paychex
08.2021 - Current
  • Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
  • Educated clients on intricacies of their health insurance policies, empowering them to make informed decisions.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
  • Provided comprehensive customer service to drive client satisfaction.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Provided exceptional customer service, leading to numerous referrals and growing client base.

General Manager

IHOP
12.2018 - 12.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Restaurant District Manager

Tim Hortons
01.2017 - 12.2018
  • Facilitated cross-training initiatives among team members to improve skillsets, enhance job satisfaction, and increase overall productivity across all locations.
  • Developed strong relationships with vendors, negotiating favorable contracts to control costs and improve product quality.
  • Boosted sales by analyzing market trends and adjusting marketing strategies accordingly.
  • Managed budgets effectively, achieving cost savings without compromising service levels or product quality in any location under my supervision.
  • Coordinated successful grand openings for new restaurants in district, ensuring smooth operations from day one while generating positive publicity in local markets.
  • Maximized revenue potential through prompt resolution of operational issues impacting sales performance.

Education

Nursing

Boces
Rochester, NY

High School Diploma -

Greece Arcadia Highschool
Rochester
06.2018

Skills

  • Policy analysis
  • Financial Acumen
  • Health Insurance Knowledge
  • Quotes and sales
  • Call Center Customer Service
  • HIPAA Compliance
  • Client needs analysis
  • Insurance Policy Sales
  • Customer Complaint Resolution
  • Policy Renewals
  • Insurance Coverage Verification
  • Customer Referrals
  • Client Prospecting

Accomplishments

    Completion of Apollo program 2022

    Peer mentorship with successful results

    CDP with DSM mentorship

    Conference qualifier 2023 & 2024

    Average 3.1 opportunities per day

    130k in referral revenue FY23 & 24

    50% self generated opportunities

    On pace for Circle of excellence 2024

    Rep of the month 5x

    Agency rep of the month 3x

    Successfully re opened 3 restaurants

    Silver award for sales growth (IHOP) 2019

    Increased restaurant sales YOY 2017-2021


Timeline

Individual Health Insurance Agent

Paychex
08.2021 - Current

General Manager

IHOP
12.2018 - 12.2020

Restaurant District Manager

Tim Hortons
01.2017 - 12.2018

Nursing

Boces

High School Diploma -

Greece Arcadia Highschool

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Chelsea Wurstner