Licensed Insurance Life & Health Insurance Agent
Health Markets Agency
11.2024 - Current
Moesha Stewart Fraser
Licensed Insurance Agent
Fort Lauderdale,FL
Timeline
215 License - Health & Annuity
Florida Department of Financial Services
08.2024 - 09.2025
Customer Support Specialist
UnitedHealthcare
08.2016 - 09.2024
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Work-life balanceWork History
Licensed Insurance Life & Health Insurance Agent
Health Markets Agency
11.2024 - Current
- Assisted clients in understanding health insurance options and benefits.
- Provided support in processing applications and claims efficiently.
- Learned and utilized insurance software for client management.
- Coordinated communication between clients and insurance providers.
- Improved client understanding and trust with regular updates on policy changes and market developments.
- Elevated customer satisfaction with detailed explanations of complex insurance policies and benefits.
- Enhanced client decision-making with comprehensive comparisons of different health insurance plans.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Negotiated contracts and terms of sale with potential customers.
Customer Support Specialist
UnitedHealthcare
08.2016 - 09.2024
- Provided effective support to customers via phone, email, and chat channels
- Resolved customer inquiries and issues promptly, ensuring satisfaction
- Documented customer interactions in CRM system for future reference
- Assisted in training new team members on support processes and tools
- Identified recurring issues and suggested solutions to enhance efficiency
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Education
215 License - Health & Annuity
Florida Department of Financial Services
Florida 08.2024 - 09.2025
Skills
Policy analysis
Negotiation
Financial acumen
Effective communication
Networking skills
Summary
Health insurance professional with strong background in policy analysis, customer relationship management, and claims processing. Known for effective team collaboration and adaptability to changing needs. Skilled in navigating complex regulations, delivering clear client communication, and driving results. Reliable and focused on achieving outcomes that benefit both clients and organization.