CHELSEA BAGA
Porterville,USA
Summary
Led initiatives to enhance billing operations through effective fiscal reporting and exceptional organizational skills. Oversaw invoice processing and insurance verification, ensuring adherence to HIPAA compliance. Authorized to work in the US for any employer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Broker Assistant
Mindlance Inc.
Remote
07.2024 - 09.2025
- Developed and maintained strong relationships with clients to ensure satisfaction and retention.
- Collaborated with underwriters to expedite policy approvals and modifications efficiently.
- Facilitated open communication between clients and insurance carriers for effective issue resolution.
- Provided expert guidance on policy terms, conditions, and claims processes to clients.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
Billing Specialist
Mineral King Radiological Group
Visalia, CA
02.2024 - 07.2024
- Resolved discrepancies in billing information through effective communication with insurance providers.
- Maintained up-to-date knowledge of insurance regulations and billing practices to ensure accuracy.
- Collaborated with healthcare team to streamline billing processes and improve revenue cycle efficiency.
- Generated detailed reports on billing trends, identifying areas for improvement in collections process.
- Implemented best practices to reduce claim denials, increasing overall reimbursement rates.
- Researched and resolved billing discrepancies to enable accurate billing.
Medical Billing Specialist
Valley Healthcare Centers
Porterville, CA
11.2021 - 10.2023
- Reviewed patient accounts to verify billing accuracy and resolve discrepancies efficiently.
- Processed insurance claims accurately, ensuring timely reimbursements and reducing denial rates.
- Trained new staff on billing procedures and software systems, fostering a collaborative work environment.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Externship
Simply Eyes Optometry
Tulare, CA
04.2021 - 05.2021
- Facilitated visitor reception and engagement while efficiently managing concurrent responsibilities
- Executed accurate and efficient processing of customer payments through cash and credit card transactions.
- Assisted with data entry and administrative tasks including filing, scanning documents, and updating databases.
- Organized client appointments utilizing office calendar system and communicated updates regarding changes or cancellations.
Education
Certification - Office Administration, Medical Billing and Coding
San Joaquin Valley College
Visalia, CA05.2021
Skills
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Patient billing
- Denial management
- ICD-10 proficiency
- Files and records management
- Data entry
- Claims review
- Contract reviews and edits
- Contract performance monitoring
Certification
- Medical Coding Certification
- Medical Billing Certification
Timeline
Insurance Broker Assistant
Mindlance Inc.
07.2024 - 09.2025
Billing Specialist
Mineral King Radiological Group
02.2024 - 07.2024
Medical Billing Specialist
Valley Healthcare Centers
11.2021 - 10.2023
Externship
Simply Eyes Optometry
04.2021 - 05.2021
Certification - Office Administration, Medical Billing and Coding
San Joaquin Valley College