Chelsea LaGasse
Mesa,AZ
Summary
Punctual Parking Lot Attendant with extensive knowledge of valet services and excellent spatial awareness. Dedicated to maintaining clean and professional parking area with talent for providing fantastic customer service. Demonstrated strengths in vehicle servicing and payment collection.
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Commercial Driver
AutoZone
Mesa, AZ
12.2024 - Current
- Helped in store with customers, putting away truck and changing batteries while commercial deliveries were slow.
- Enjoys helping others
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Completed daily route consisting of up to Number stops, focusing on safety and timeliness.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
- Assisted in warehouse operations when not on the road, contributing to overall efficiency of the team.
- Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
- Took on additional routes during absence of team members.
- Provided assistance in loading/unloading cargo when required, exemplifying teamwork while minimizing downtime between deliveries.
- Upheld high standards of cleanliness inside the cab as well as exterior vehicle appearance through regular washing and detailing.
Customer Service Representative
TEKsystems
Tempe, AZ
01.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
24-7 Intouch
Mesa, AZ
07.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Amazon Delivery Driver
SSLS
Chandler, AZ
04.2023 - 06.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Service Valet
Autonation Nissan Chandler
Chandler, AZ
11.2022 - 03.2023
- Reduced wait times for guests by effectively coordinating vehicle rotations during peak hours of operation.
- Assisted management in maintaining an organized work area, contributing to efficient daily operations within the valet department.
- Elevated guest satisfaction by addressing inquiries or concerns with prompt attention and a courteous demeanor.
- Developed positive relationships with clientele through attentive listening, clear communication, and personalized assistance when needed.
- Collaborated with fellow valets to optimize workflow, enhancing overall efficiency and productivity.
Lot Attendant
Courtesy Kia
Mesa, AZ
04.2022 - 10.2022
- Resolved customer issues to maintain high standards of customer satisfaction.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Maintained cleanliness, neatness and organization of service areas.
- Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
- Provided assistance to other departments to guarantee seamless shopping experience for customers during busy or understaffed times.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Game and Ride Associate
Wonderland Amusement Park
Amarillo, TX
07.2019 - 09.2020
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Communicated with manager to discuss ride maintenance or repair issues.
- Operated attraction equipment precisely to concur with operational procedures.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Checked seatbelts of riders to maximize safety and manage risk.
- Inspected equipment to detect wear and tear and noted parts needing immediate repair.
- Pulled down safety bars and secured riders according to specified attraction details.
- Operated [Type] ride with attention to proper functioning and safety as guests get on and off ride.
- Fastened patrons' safety belts and bars to prevent injuries during ride.
Education
High School Diploma -
Bushland High School
Bushland, TX06.2020
Skills
- Vehicle operation
- Client service
- Safe driving
- Organizational skills
- People skills
- Multitasking
- Customer Service
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Calm and Professional Under Pressure
- 45 wpm Typing Speed
Timeline
Commercial Driver
AutoZone
12.2024 - Current
Customer Service Representative
TEKsystems
01.2024 - 06.2024
Customer Service Representative
24-7 Intouch
07.2023 - 12.2023
Amazon Delivery Driver
SSLS
04.2023 - 06.2023
Service Valet
Autonation Nissan Chandler
11.2022 - 03.2023
Lot Attendant
Courtesy Kia
04.2022 - 10.2022
Game and Ride Associate
Wonderland Amusement Park
07.2019 - 09.2020
High School Diploma -
Bushland High School