Chelsea Smith
Campbell,CA
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
9
9
years of professional experience
Work History
Front of House Specialist
Birk's Restaurant
02.2016 - Current
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
Assistant Manager
Viva
02.2014 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Data Analytics
SNHU
Manchester, NH09.2022
Associate of Science - Administration of Justice
West Valley College
Saratoga, CA05.2019
Skills
- SQL
- Python
- Data Analysis
- Statistical Analysis
- Data Visualization and Presentations
- Attention to Detail
- Extraction Transformation and Loading (ETL)
- Database Management
Timeline
Front of House Specialist
Birk's Restaurant
02.2016 - Current
Assistant Manager
Viva
02.2014 - 02.2016
Bachelor of Science - Data Analytics
SNHU
Associate of Science - Administration of Justice
West Valley College
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