Chelsee Casabonne
Williston,ND
Summary
Esteemed for advancing sales metrics through innovative upselling techniques and promoting a culture of collaboration.
Overview
2025
2025
years of professional experience
Work History
Pizza Specialist
Dough Boys Pizza Truck
- Increased customer satisfaction by providing prompt and accurate pizza preparation.
- Collaborated with team members to ensure timely order completion and customer satisfaction.
- Assisted in menu development, incorporating popular trends and customer feedback for improved offerings.
- Maintained a clean and organized work environment, adhering to strict health and safety guidelines.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Displayed creativity in crafting custom pizza designs for special events or catering orders while maintaining taste consistency.
- Handled high volume orders effectively, maintaining accuracy and speed during peak hours of operation.
- Contributed to overall business growth by consistently meeting or exceeding sales targets through excellent customer service.
- Managed inventory levels to minimize waste while ensuring sufficient stock for anticipated demand.
- Streamlined kitchen processes for enhanced efficiency and reduced food waste.
- Trained new employees on proper pizza-making techniques, resulting in consistent product quality across the team.
- Supported effective communication within the team, resolving conflicts quickly to maintain smooth operations during busy shifts.
- Utilized efficient time management skills to balance multiple tasks simultaneously while maintaining attention to detail.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Cleaned and sanitized work areas, utensils and equipment.
- Operated grills, fryers and ovens to cook food items.
- Followed company recipes and production standards to satisfy customers.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Received and stored food supplies, raw materials and other ingredients.
- Monitored food temperatures to meet quality and safety standards.
- Communicated with management on food inventory stock to request order placement.
- Reduced customer waiting by batch cooking popular items during rush times.
Expo Runner
Torchy's Tacos
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
- Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
- Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
- Promoted waste reduction initiatives within the kitchen, repurposing or properly disposing of unused ingredients.
- Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped organize and manage successful events with attendance of over Number people.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
Stock Lead
Ross Dress for Less
- Enhanced customer satisfaction by efficiently managing stock levels and ensuring product availability on the sales floor.
- Aided in minimizing stock shortages by proactively identifying low inventory levels and promptly alerting management to initiate replenishment orders.
- Assisted in loss prevention efforts by monitoring inventory levels, identifying potential risks, and reporting suspicious activities to management.
- Streamlined shipment processing by coordinating with delivery teams and promptly unpacking incoming merchandise.
- Collaborated with cross-functional teams to achieve store sales goals and support promotional events.
- Coordinated seamless inventory transfers between departments or store locations as needed.
- Managed returns processing effectively by inspecting damaged items, updating inventory records, and initiating refunds or exchanges as appropriate.
- Sustained an accurate database of all stocked items using inventory software systems while performing consistent updates based on new shipments arrivals or item transfers.
Server
Buffalo Wild Wings
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Kitchen Lead
We Olive
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
- Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
- Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
- Increased employee productivity by providing ongoing training and performance feedback for kitchen staff members.
- Developed new menu items, incorporating seasonal ingredients and current food trends.
- Checked and tested foods to verify quality and temperature.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Store Manager
Family Dollar
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Assistant Store Manager
Family Dollar
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
CSR
Family Dollar
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Beauty Guide
Lime Life by Alcone
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
In-Home Nanny
Chelsee’s Child Care
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Drive-Thru Cashier
Panera Bread
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Manager
Fire and Ice Snowcones
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
Smash Burger
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Lead Kitchen Manager
What’s on Tap
Shreveport, LA
03.2023 - 03.2024
- Increased customer satisfaction by providing prompt and accurate pizza preparation.
- Collaborated with team members to ensure timely order completion and customer satisfaction.
- Assisted in menu development, incorporating popular trends and customer feedback for improved offerings.
- Maintained a clean and organized work environment, adhering to strict health and safety guidelines.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Displayed creativity in crafting custom pizza designs for special events or catering orders while maintaining taste consistency.
- Handled high volume orders effectively, maintaining accuracy and speed during peak hours of operation.
- Contributed to overall business growth by consistently meeting or exceeding sales targets through excellent customer service.
- Managed inventory levels to minimize waste while ensuring sufficient stock for anticipated demand.
- Streamlined kitchen processes for enhanced efficiency and reduced food waste.
- Trained new employees on proper pizza-making techniques, resulting in consistent product quality across the team.
- Supported effective communication within the team, resolving conflicts quickly to maintain smooth operations during busy shifts.
- Utilized efficient time management skills to balance multiple tasks simultaneously while maintaining attention to detail.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Cleaned and sanitized work areas, utensils and equipment.
- Operated grills, fryers and ovens to cook food items.
- Followed company recipes and production standards to satisfy customers.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Received and stored food supplies, raw materials and other ingredients.
- Monitored food temperatures to meet quality and safety standards.
- Communicated with management on food inventory stock to request order placement.
- Reduced customer waiting by batch cooking popular items during rush times.
- Maintained a clean and sanitary kitchen environment, adhering to strict safety and hygiene standards.
- Oversaw food preparation and monitored safety protocols.
Education
Captain Shreve Highschool
Shreveport, LASkills
- Strong communication skills
- Efficient multitasking
- Organizational growth
- Food safety
- Conflict resolution
- Continuous learning mindset
- Hygiene and cleanliness
- Quality control standards
- Sales and upselling techniques
- Order processing accuracy
- Problem-solving capacity
- Specialty pizza crafting
- Food preparation
- Safety procedures
- Sales experience
- Cash handling accuracy
- Inventory control
- Sales promotions
- Upselling techniques
- Upselling
- Product promotion
- Order delivery
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliable and responsible
- Problem-solving abilities
- Cleaning and sanitization
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team collaboration
- Effective communication
- Kitchen organization
- Adaptability and flexibility
- Detail-oriented
- Cash handling
- Kitchen safety
- Cleaning procedures
- Stocking and replenishing
- Cooking techniques
- Frying
- Cash register operations
- Team building
- Task prioritization
- Food service
- Self motivation
- Food and beverage service
- Food presentation
- Goal setting
- Deep fryer operation
- Food storage
- Professionalism
Timeline
Lead Kitchen Manager
What’s on Tap
03.2023 - 03.2024
Pizza Specialist
Dough Boys Pizza Truck
Expo Runner
Torchy's Tacos
Stock Lead
Ross Dress for Less
Server
Buffalo Wild Wings
Kitchen Lead
We Olive
Store Manager
Family Dollar
Assistant Store Manager
Family Dollar
CSR
Family Dollar
Beauty Guide
Lime Life by Alcone
In-Home Nanny
Chelsee’s Child Care
Drive-Thru Cashier
Panera Bread
Manager
Fire and Ice Snowcones
Cashier
Smash Burger
Captain Shreve Highschool