Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Santiago Silva

Vero Beach,FL

Summary

Proven leader with a track record of enhancing customer satisfaction and profitability at Latin Melting Pot through innovative cost control and food safety practices. Excelled in fostering teamwork and a continuous learning environment, significantly reducing food waste. Skilled in hygiene and cleanliness, with a flair for creativity and innovation, adept at stress management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Pizza Specialist

South Beach Pizzeria
01.2024 - Current
  • Increased customer satisfaction by providing prompt and accurate pizza preparation.
  • Contributed to overall business growth by consistently meeting or exceeding sales targets through excellent customer service.
  • Enhanced overall dining experience by addressing customer concerns promptly and professionally, leading to increase in positive reviews online.
  • Contributed positively to the company culture by promoting teamwork among staff members.
  • Participated actively in training sessions for continuous improvement of personal skills as well as sharing knowledge with fellow team members.
  • Displayed creativity in crafting custom pizza designs for special events or catering orders while maintaining taste consistency.
  • Handled high volume orders effectively, maintaining accuracy and speed during peak hours of operation.

General Manager of Food Service

Latin Melting Pot
01.2023 - 01.2024
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
  • Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.

Cleaning Supervisor

Bio World
10.2022 - 01.2023
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Completed schedules, shift reports, and other business documentation.

Education

High School Diploma -

Vero Beach High School
Vero Beach, FL
05.2023

Skills

  • Strong Communication Skills
  • Efficient multitasking
  • Food safety knowledge
  • Hygiene and Cleanliness
  • Continuous learning mindset
  • Stress Management Capacity
  • Cost Control
  • Creativity and Innovation
  • Hand and power tools
  • Troubleshooting skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pizza Specialist

South Beach Pizzeria
01.2024 - Current

General Manager of Food Service

Latin Melting Pot
01.2023 - 01.2024

Cleaning Supervisor

Bio World
10.2022 - 01.2023

High School Diploma -

Vero Beach High School

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Santiago Silva