Chelsee Lasekan
Rock Island
Summary
Energetic and personable customer service professional seeking an opportunity to leverage strong communication skills. Committed to delivering prompt, courteous, and effective assistance to customers. Eager to contribute to the growth and success of a dynamic organization. Passionate about creating solutions that meet customer needs while supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Rock Island-Milan School District
08.2024 - Current
- Followed classroom curriculum plan provided to continue student education and reinforce core concepts for 20 students.
- Implemented classroom management techniques to maintain discipline and promote a positive learning environment.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Customer Service Representative
Royal Neighbors of America
05.2025 - 12.2025
- Assisted customers with inquiries by providing accurate information and efficiently resolving issues affecting their insurance.
- Updated customers bank information, processed loans/withdrawals and made personal information changes.
- Submitted request for documents to mail, reviewed the status of loans/withdrawals, and contacted the processing department in order to receive more information concerning customers inquiries.
- Assisted field agents in making sure their clients needs were met in person and on the phone.
Production Assistant
Local 4 News
11.2023 - 03.2025
- Supported daily news cast operation by assisting technical set up, editing graphics and audio for the news broadcast and commercials.
- Assist on-air talent with microphone checks and ensure they are ready for air.
- Coordinated live shots and interviews, ensuring smooth on-air execution.
Associate
Ross
02.2023 - 07.2023
- Greeting customers, answering questions and providing a polite shopping experience.
- Processed register transactions accurately, including cash, checks, and refunds.
- Organized and replenished merchandise on the sales floor. Processed new inventory and performed markdowns.
Warehouse Associate
Amazon
07.2021 - 05.2022
- Effectively managed large volumes of inbound calls for inquiries regarding coverage features, repairs and services.
- Met or exceeded personal team/sales quotas each month.
- Handled complaints and provided appropriate solutions with a follow up to ensure a resolution.
Education
B.A -
Cal State University of Dominguez Hills
12.2023
A.A, A.S - undefined
Moorpark College
05.2020
Skills
- Active listening
- Critical thinking
- Problem solving
- Communication skills
- Accuracy and attention to detail
- Multitasking
- Adobe
- Microsoft Suite
- Lifepro
- Empathy and understanding
Certification
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
Timeline
Customer Service Representative
Royal Neighbors of America
05.2025 - 12.2025
Substitute Teacher
Rock Island-Milan School District
08.2024 - Current
Production Assistant
Local 4 News
11.2023 - 03.2025
Associate
Ross
02.2023 - 07.2023
Warehouse Associate
Amazon
07.2021 - 05.2022
A.A, A.S - undefined
Moorpark College
B.A -
Cal State University of Dominguez Hills