Breunte Jackson
DALLAS,TX
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Kelly Educational Staffing
Grapevine, Texas
01.2025 - Current
- Designed engaging lesson plans integrating diverse learning activities.
- Managed classroom behavior to ensure a positive, focused environment.
- Assisted students with assignments, offering tailored support for individual needs.
- Collaborated with teachers to facilitate smooth lesson transitions.
- Supervised students during lunch and recess, ensuring safety and interaction.
- Adapted instructional materials for varied student needs and learning styles.
- Communicated with school staff about student progress and challenges.
- Entered in daily attendance
Care Coordinator
A One Plus Home Health Care Agency
Duncanville, Texas
06.2022 - 12.2024
- Coordinated patient care plans with healthcare providers and families.
- Scheduled appointments and follow-up visits for patients.
- Communicated effectively with patients regarding treatment options and resources.
- Maintained accurate patient records in electronic health systems.
- Assisted in managing referrals to specialists and services.
- Monitored patient progress and reported changes to the care team.
- Educated patients on healthcare procedures and self-care practices.
- Collaborated with interdisciplinary teams to improve patient outcomes.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated clients on available resources and services within their communities.
- Responded promptly to inquiries from patients regarding their care plans.
- Provided case management services to ensure the delivery of quality care.
- Scheduled appointments for clients with appropriate medical specialists.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Entered data accurately into company database using proprietary software.
- Verified incoming data for accuracy and completeness before processing.
- Maintained organized digital files to ensure easy access and retrieval.
- Reviewed and updated account information in company computer system.
Call Center Agent
Marathon Staffing Group
DeSoto, Texas
01.2022 - 05.2022
- Provided exceptional customer service to resolve inquiries and issues promptly.
- Assisted customers with product information and account management effectively.
- Utilized call management systems to track interactions and follow-up tasks efficiently.
- Collaborated with team members to enhance service quality and improve customer satisfaction.
- Maintained accurate records of customer interactions for reference and reporting purposes.
- Handled high-volume calls while maintaining professionalism and composure consistently.
- Followed company policies to ensure compliance in all customer communications effectively.
- Participated in training sessions to improve skills and knowledge of products and services.
- Developed strong relationships with customers through effective communication skills.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Managed high-volume of inbound and outbound customer calls.
- Identified customer needs by asking probing questions and actively listening to responses.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Greeted customers in a professional and courteous manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Entered data accurately into company database using proprietary software.
- Verified incoming data for accuracy and completeness before processing.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Group Leader
YMCA
DALLAS, TX
03.2019 - 10.2021
- Led team meetings to discuss project updates and workflow improvements.
- Coordinated training sessions for new team members to enhance skills.
- Managed daily operations to ensure smooth workflow and task completion.
- Developed schedules to optimize team performance and resource allocation.
- Implemented process improvements to increase efficiency in daily tasks.
- Facilitated communication between departments to align project goals.
- Monitored team performance and
- provided constructive feedback regularly.
- Resolved conflicts within the team to maintain a positive work environment.
- Worked with other group leaders to identify and resolve issues between teams.
- Provided assistance with conflict resolution among team members.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Identified training needs for group members; provided instruction when appropriate.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Communicated objectives and implementation tactics to meet organizational goals.
- Verified incoming data for accuracy and completeness before processing.
- Collaborated with departments to streamline data entry processes and procedures.
- Entered data accurately into company database using proprietary software.
- Verified accuracy and completeness of data entry into the database system.
- Maintained data entry requirements by following data program techniques and procedures.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
Education
High School Diploma -
Faith Family Academy
Dallas06-2010
Skills
- Lesson planning
- Classroom management
- Student assessment
- Record keeping
- Care coordination
- Patient education
- Electronic health records
- Schedule management
- Effective communication
- Attention to detail
- Patient advocacy
- HIPAA compliance
- Client relationship management
- Customer service
- Appointment scheduling
- Call management systems
- Problem resolution
- Patient coordination
- Communication skills
- Team collaboration
- Time management
- Active listening
- Adaptability
- Data entry
- Electronic records management
- Data verification
Education and Training
other
Languages
English
Timeline
Substitute Teacher
Kelly Educational Staffing
01.2025 - Current
Care Coordinator
A One Plus Home Health Care Agency
06.2022 - 12.2024
Call Center Agent
Marathon Staffing Group
01.2022 - 05.2022
Group Leader
YMCA
03.2019 - 10.2021
High School Diploma -
Faith Family Academy