Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chelsey Bronson

Customer Service Success Agent
Madison

Summary

Aspiring agent with strong communication and interpersonal skills gained through coursework, customer service and leadership experiences. Skilled in market research, negotiations and networking. Detail-oriented with drive to build and maintain positive relationships with clients. Looking to develop career as agent and bring value to professional organization. I am a maintained forward-thinking agent with vital networking and negotiating skills acquired through sales and leadership experiences. Detail-oriented and motivated to excel in fast-paced and dynamic environment. Strong understanding of industry trends and regulations, eager to apply knowledge and skills to contribute to team success. Motivated Customer Success with years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. As well as a dedicated Success Agent with years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. I am VERY excited to move forward and up the Success Ladder!!!

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Customer Success Agent

Population Health
Nashville
07.2023 - Current
  • Offered prompt solutions to maintain customer satisfaction.
  • Recorded and processed customer data accurately.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Retained customers by building rapport and delivering tailored product recommendations.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Strategised prospecting approach, regularly updating prospects in company CRM system.
  • Handled high-volume telesales enquiries within call-time targets.
  • Delivered high sales performance within budget to strict deadlines and targets.

CEO

TeamChelseyJo Cleaning Service
Nashville
03.2019 - 07.2023
  • Provided customers with outstanding service, extending relationships for future business opportunities.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Researched appropriate cleaning materials and techniques to improve cleaning processes and methodologies.
  • Monitored cleaning product inventory, ordering quantities to maintain well-stocked cleaning supplies.
  • Performed stringent cleaning and disinfecting processes.
  • Communicated with customers to assess cleaning needs.

Education

Diploma of Higher Education - High School / Business

Hendersonville High School
Hendersonville, TN
08.1999 - 05.2003

Skills

Knowledge of CRM

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Accomplishments

**Top 15 in AEP Productivity

**Top 10 with AEP and OEP Total Productivity

** Maintained Level One

Timeline

Customer Success Agent

Population Health
07.2023 - Current

CEO

TeamChelseyJo Cleaning Service
03.2019 - 07.2023

Diploma of Higher Education - High School / Business

Hendersonville High School
08.1999 - 05.2003

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Chelsey BronsonCustomer Service Success Agent