Penny Albaugh
Devine,TX
Summary
Customer Service Representative with a proven track record in delivering outstanding support and addressing customer inquiries efficiently. Recognized for enhancing customer satisfaction and loyalty through effective problem-solving and proactive communication. Committed to fostering a collaborative environment by sharing expertise and best practices, ultimately driving team performance in service operations.
Overview
5
5
years of professional experience
Work History
Customer Success Agent
Select Quote
Kansas City, KS
08.2024 - Current
- Troubleshot customer issues using remote access software tools.
- Identified customer needs and provided appropriate solutions.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
- Demonstrated excellent communication skills when dealing with difficult customers.
Insurance Recruiter
Transamerica Life Insurance Company
Austin, Texas
12.2023 - 08.2024
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Utilized various sourcing methods including social media, job boards, and networking events.
- Explained job duties, compensation and benefits to potential candidates.
Benefit Representative
ARO / Alliant
Devine, TX
08.2023 - 11.2023
- Doing Intake and answering questions from Employees about their beneifts.
- Enrolled Employees in their benefit plans.
- Supported other departments as needed.
Call Center Customer Service Representative
Connexus/Solutran
Plymouth, MN
12.2022 - 07.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Reservation Agent
Transdevna
Devine, Texas
12.2021 - 10.2022
- Assisted customers via phone by providing confirmations, answering questions and offering general information
- Researched and resolved customer issues
- Made reservations for customers and accurately entered personal information into computer system.
Administative Sales and Customer Service
Sheild WellHead Protection/Speedy Container
Von Ormy, TX
06.2020 - 12.2021
- Generated quotes, processed payments and documented customer communications
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers
- Listened to customer needs to identify and recommend best products and services
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Drove sales of company products and services by meeting with customers using strategic and organized approach
- Produced sales documents, finalized deals and filed records
- Answered customer questions about products and services and recommended appropriate solutions.
Education
Associate of Science - Paralegal Studies
Ivy Tech Community College
Lafayette, IN05-2006
Skills
- Proficient in CRM, Excel, and Google Docs
- Benefits Administration
- Employee Benefits Practices
- Administrative and clerical support
- File and record maintenance
- Excellent oral and written communication
- Handling sensitive information
- Legal knowledge
- Assisting legal professionals
- Researching legal matters
- Legal document preparation
- Administrative management abilities
- Data analysis and calculations
Activities
Member, Alumni Association, President Honor Roll at Palo Alto College, GPA 4.0, Phi Theta Kappa, Alpha Phi IOTA
Timeline
Customer Success Agent
Select Quote
08.2024 - Current
Insurance Recruiter
Transamerica Life Insurance Company
12.2023 - 08.2024
Benefit Representative
ARO / Alliant
08.2023 - 11.2023
Call Center Customer Service Representative
Connexus/Solutran
12.2022 - 07.2023
Reservation Agent
Transdevna
12.2021 - 10.2022
Administative Sales and Customer Service
Sheild WellHead Protection/Speedy Container
06.2020 - 12.2021
Associate of Science - Paralegal Studies
Ivy Tech Community College
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