Chelsey Cleaves
Granite City,IL
Summary
Skilled Escrow Processor with experience in managing escrow accounts, preparing and reviewing documents for real estate transactions, and collaborating effectively with all parties involved. Strengths include problem-solving abilities, strong attention to accuracy and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Escrow Processor
Near North Title Group
11.2023 - Current
- Process residential files by ordering payoffs / releases for liens or judgments found on a title search
- Preform search updates on files before and after closing
- Prepare closing documents
- Review and verify contractor’s budgets and draw requests for construction loan disbursement
- Print and disburse checks
- Prepare and log lien waivers signed by subcontractors
- Make deposits and reconcile invoice payments
- Provide customer support to real estate professionals and their clients
Outbound Sales Host
Penn Entertainment
02.2023 - 11.2023
- Build and maintain relationships with VIP guests to ensure costumer retention
- Evaluate VIP guests to identify prospects that fit the target marketing demographic
- Report sales goals and objectives to sales manager weekly and to regional marketing representatives quarterly
- Use product knowledge to upsell additional services
Escrow Officer
Benchmark Title Company, LLC
06.2020 - 02.2023
- Ensure title commitment requirements are met prior to closing
- Balance and communicate with lenders
- Prepare closing documents
- Disburse funds
- Ensure escrow requirements are met closing
Universal Banker
Busey Bank
04.2017 - 06.2020
- Fulfill deposits, withdrawals, transfers and provide account management
- Sell bank products
- Process credit card and loan applications
- Open deposit and investment accounts
Skills
- Customer Service
- Time Management
- Salesforce
- Critical Thinking
- Budget Statement Analysis
- Microsoft 365
Timeline
Escrow Processor
Near North Title Group
11.2023 - Current
Outbound Sales Host
Penn Entertainment
02.2023 - 11.2023
Escrow Officer
Benchmark Title Company, LLC
06.2020 - 02.2023
Universal Banker
Busey Bank
04.2017 - 06.2020
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