Chelsey Darville
Hooks,TX
Summary
Behavioral medical logistics tech committed to coaching peers through life challenges. Develops customized transporting plans for individual mental and medical issues. Engaging and outgoing with strong communication skills and empathy.
Overview
8
8
years of professional experience
Work History
Logistic Tech /Behavioral Transports
Lifenet Emergency Medical Services
01.2024 - Current
- Developed and maintained an efficient system for tracking expiration dates of medications, reducing waste, and ensuring patient safety.
- Collaborated with clinical staff to assess inventory needs, ensuring appropriate stock levels were maintained at all times.
- Assisted in reducing wait times for patients, and coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
Certified Peer Support and RSS Specialist
The Center for Health Care Services
12.2022 - 12.2023
- Served as a recovery agent by providing and advocating for effective recovery-based services
- Assisted in obtaining services that suit individual's recovery needs
- Informed clients about community and natural supports
- Assisted clients in articulating personal goals for recovery
- Assisted clients in determining steps for self-directed recovery
- Developed empowerment skills and combated stigma through self-advocacy
- Assisted clients in obtaining decent and affordable housing
- Established and sustained self-help and educational groups
- Developed and maintained advocacy support.
Coaching Partner
Allstate Insurance
12.2021 - 12.2022
- Monitored sales team performance and provided constructive feedback
- Set ambitious sales goals and motivated strong performance to keep team growing effectively
- Trained, coached and mentored new sales associates for maximum performance
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas
- Encouraged new agents to cultivate strong work ethic by demonstrating diligence, patience and respect
- Engaged in learning and development opportunities to promote continued performance improvement
- Delivered feedback to decision-makers regarding employee performance and training needs
- Identified team weak points and implemented corrective actions to resolve concerns
- Set positive example for team members by providing high-quality, efficient service
- Identified issues, analyzed information and provided solutions to problems.
Sales Risk Advisor
Allstate Insurance
04.2020 - 12.2021
- Effectively managed a high volume of calls daily to remain on pace to meet targets for contacts and sales
- Achieved and exceeded monthly sales target by at least 115% resulting in top performance on our team
- Leveraged communication skills to clearly explain insurance plans and educate customers as a trusted advisor
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Maintained a sense of urgency in answering customer questions and requests through email or voice messaging
- Used a consultative sales approach to understand customer needs and recommend relevant offerings.
Insurance Verification Specialist
Progressive
01.2016 - 01.2021
- Provided and researched coverage for insured while investigating and resolving policy issues
- Cross sold insurance products and assisted with escalated customer account resolutions when needed.
Skills
- Recovery support
- Advocacy
- Empowerment skills
- Experienced
- First Aid/CPR
- Attention to Detail
- Friendly, Positive Attitude
- Medical Supply Replenishment
- HIPAA Compliance Understanding
- Patient care abilities
- Patient transportation
- Patient Escorting
references
Susan Spall 430-455-9432
Dawn Olson 480-310-2901
Mari Valdez 210-449-4985
Timeline
Logistic Tech /Behavioral Transports
Lifenet Emergency Medical Services
01.2024 - Current
Certified Peer Support and RSS Specialist
The Center for Health Care Services
12.2022 - 12.2023
Coaching Partner
Allstate Insurance
12.2021 - 12.2022
Sales Risk Advisor
Allstate Insurance
04.2020 - 12.2021
Insurance Verification Specialist
Progressive
01.2016 - 01.2021
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