Summary
Overview
Work History
Education
Skills
Timeline
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CHELSEY DEVENS

Flagler Beach,FL

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate. strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Dining Room Assistant

AMERICAN RIVER CRUISES
04.2023 - Current
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Take customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted wait staff with timely food delivery and guest requests.
  • Established rapport with customers by providing friendly and attentive service.
  • Set up and broke down buffet and other self-service areas, organizing components logically.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.

Bartender

Oceanside Beach Bar & Grill
06.2020 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Receptionist

Fitness One Gyms
08.2016 - 06.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Title Processor

Flagler Title Company
08.2015 - 06.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Communicated with customers to resolve common title issues.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.

Education

Radiologic Technology

Keiser University
Daytona Beach, Fl.
07.2018

Skills

  • Alcohol Ordering
  • Handling Difficult Customers
  • Responsible Alcohol Service
  • Hospitality and Guest Service
  • Outstanding Customer Service
  • Liquor, Beer and Wine Knowledge
  • Responsible Serving
  • Preparing Garnishes
  • Classic Cocktails
  • Ability to Lift 30 Pounds
  • Food and Beverage Service
  • Suggestive Selling
  • Award Achiever for Highest Sales
  • Staff Management
  • Business Correspondence
  • Document Control
  • Multi-Line Telephone Systems
  • Travel Planning
  • Office Equipment Operation
  • Time Management
  • Customer and Client Relations
  • Office Administration

Timeline

Dining Room Assistant

AMERICAN RIVER CRUISES
04.2023 - Current

Bartender

Oceanside Beach Bar & Grill
06.2020 - 04.2023

Receptionist

Fitness One Gyms
08.2016 - 06.2020

Title Processor

Flagler Title Company
08.2015 - 06.2020

Radiologic Technology

Keiser University

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CHELSEY DEVENS