Kendra Griffin
Flagler Beach,FL
Summary
Retail professional, proven successful in building business through high level customer service, staff training and retention, and a passion for helping people.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
12
12
years of professional experience
Work History
Store Manager
Belk
10.2025 - Current
- Developed and implemented effective sales strategies to drive revenue growth and enhance customer satisfaction.
- Led team meetings to communicate goals, share best practices, and motivate associates to achieve sales targets.
- Monitored inventory levels, ensuring timely replenishment and minimizing stock loss through effective loss prevention strategies.
- Created visually appealing merchandise displays that aligned with brand standards, attracting customer interest and boosting sales.
- Implemented training programs focused on customer service excellence, resulting in improved customer feedback scores.
- Analyzed sales data to identify trends, adjust merchandising strategies, and optimize product mix for increased profitability.
Store Manager
Travis Mathew
03.2023 - 06.2024
- Conducted regular performance evaluations of team members, providing constructive feedback and identifying areas for improvement.
- Collaborated with cross-functional teams to execute promotional events, enhancing store visibility and driving foot traffic.
- Managed scheduling and payroll for staff, optimizing labor costs while maintaining adequate coverage during peak hours.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
Assistant Store Manager
Belk
07.2019 - 06.2021
- Exceeding store sales and profit plans through training, coaching & managing of the sales staff.
- Provided training & communication of expectations to exceeding Service Excellence goals to sales staff. Merchandise consistently presented with Belk visual and merchandising standards.
Assistant Store Manager
TJ Maxx
01.2018 - 06.2019
- Assist Store Manager in areas of merchandising, operations, customer service, and Human Resources within a high volume store.
- Developed creative plans to help increase sales, produced Runway events that built on previous ones with an increase of 44%.
- Hired, trained, coached, developed, and communicated to a large team of hourly associates.
Department Manager Designer Handbags, Accessories, Intimates and Kids
Neiman Marcus
01.2016 - 01.2018
- Successfully managing a strong, tenured sales team with focus on customer service.
- Excelling at planning, delegating, building effective teams, managing and measuring work, merchandising.
- Worked with Visual team to meet and exceed NM standards.
Store Manager
TeaLula
08.2013 - 01.2016
- Responsible for sales, buying of merchandise for the store, hiring, training sales team, and merchandising the store.
- Creating a high level of customer service standards.
- Increased sales by 50% over last year’s numbers.
Education
Associate Degree -
Oakton Community College
Des Plaines, ILSkills
- Customer Service
- Microsoft Office
- Zipline
- Reflexis
- Problem Resolution
- Customer service
- Training and mentoring
- Team leadership
- Store merchandising
- Outstanding communication skills
Websites
Timeline
Store Manager
Belk
10.2025 - Current
Store Manager
Travis Mathew
03.2023 - 06.2024
Assistant Store Manager
Belk
07.2019 - 06.2021
Assistant Store Manager
TJ Maxx
01.2018 - 06.2019
Department Manager Designer Handbags, Accessories, Intimates and Kids
Neiman Marcus
01.2016 - 01.2018
Store Manager
TeaLula
08.2013 - 01.2016
Associate Degree -
Oakton Community College