Chelsey Flores
Cheyenne,WY
Summary
Results-driven team leader with a proven track record in coaching and mentoring. Skilled in enhancing customer service and improving operational efficiency through effective training programs.
Dynamic leader with strong problem-solving and conflict resolution skills. Committed to fostering a collaborative work environment and delivering exceptional customer service, driving team performance to meet and exceed operational goals.
Overview
6
6
years of professional experience
Work History
Team Leader
Walmart
Cheyenne, WY
07.2020 - Current
- Led team in achieving operational goals through effective scheduling and resource management.
- Developed training programs to enhance team performance and improve customer service skills.
- Implemented process improvements that increased efficiency in inventory management systems.
- Monitored performance metrics to ensure compliance with company standards and policies.
- Trained new employees on operational procedures, promoting a culture of safety and teamwork.
- Resolved customer inquiries and issues, enhancing overall shopping experience and satisfaction levels.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Care Giver
Senior Helpers National
Cheyenne, WY
09.2020 - 2021
- Assisted clients with daily living activities to enhance quality of life.
- Provided companionship and emotional support to promote mental well-being.
- Administered medications and monitored health status for client safety.
- Coordinated transportation for medical appointments and social outings.
- Maintained a clean and safe environment to ensure client comfort.
- Documented care plans and progress notes for effective communication with healthcare providers.
- Collaborated with families to address concerns and improve client care strategies.
Education
High School Diploma -
South High School
Cheyenne, WY2020
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Performance improvement
- Work planning
- Analytical thinking
- Goal setting
- Overseeing daily activities
- Conflict resolution
- Mentoring
- Leading team meetings
- Safety
- Relationship building
- Coaching
- Cash handling
- Flexible schedule
- Shift scheduling
- Performance evaluations
- Employee evaluation
- Feedback delivery
- Task delegation
- Leadership
- Customer service
- Computer skills
- Active listening
- Decision-making
- Excellent communication
- Written communication
- Idea development and brainstorming
- Problem resolution
- Positive attitude
- Teamwork
- Reliability
- Team collaboration
- Team leadership
Accomplishments
- Author of “[Article Title],” published in [Journal Name] in [Year].
Timeline
Care Giver
Senior Helpers National
09.2020 - 2021
Team Leader
Walmart
07.2020 - Current
High School Diploma -
South High School