Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Chelsey Gardner

Johnson City,TN

Summary

Driven leader with strong problem-solving and customer service skills. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate course of action. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

9
9
years of professional experience

Work History

Lead Bartender

Mellow Mushroom Pizza Bakers
10.2020 - Current
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.


Legal Assistant

Law Office Of Randa Pinnex
09.2020 - Current
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Reduced time spent on administrative tasks for attorneys through proficient use of office technology systems such as e-filing platforms or legal billing software.

Insurance Producer

Symmetry Financial Group
05.2020 - 12.2020
  • Modeled exceptional customer service skills and appropriate sales techniques
  • Calculated premiums and established payment methods for sales
  • Advised customers through precise communication which insurance plans best suited their needs and budget
  • Handled high volume of inbound/outbound calls a day.

Bartender

Tipton Street Pub
10.2017 - 03.2020
  • Capitalized on upselling opportunities by leveraging extensive product knowledge and customer knowledge supported by consistent communication and dedicated attention
  • Managed and resolved customer complaints effectively in a high stress work environment with quick critical thinking and problem-solving skills
  • Developed a consistent, regular clientele base through excellent customer service and interpersonal skills
  • Utilized multitasking skills to efficiently accomplish several tasks in a demanding, high paced environment such as opening and closing duties, rapid order fulfillment and inventory restock
  • Ensured accurate money count, inventory levels and correct product rotation with an intense focus on detail.

Lead Bartender

50-Fifty Sports Tavern
10.2015 - 10.2017
  • Rapidly executed customer orders with an extreme level of accuracy to increase customer turnover
  • Learned to effectively work with team members to serve a diverse clientele with a range of communication styles and needs
  • Utilized relevant audience knowledge to develop appropriate cocktail list offerings
  • Lead a team of server and bartender staff while executing training for new staff members
  • Maintained an appealing atmosphere through interpersonal communication.

Education

MBA - Business Administration

Western Governors University
Salt Lake City, UT
01.2025

B.B.A., Accounting -

East Tennessee State University
Johnson City, TN
12.2018

Skills

  • Academically and personally driven
  • Efficient multitasker
  • Strong work ethic
  • Excellent interpersonal skills
  • Detail oriented
  • Extensive teamwork experience
  • Customer Relationship Management
  • Proficient in Microsoft Word, Excel, and PowerPoint

Activities

St. Mary's School, Johnson City, TN, Volunteer Instructor, 08/2014, 05/2016, Tutored children from diverse socio-economic backgrounds ranging in age from 5 - 10 years old, Deployed several teaching techniques to fit each student's needs

Timeline

Lead Bartender

Mellow Mushroom Pizza Bakers
10.2020 - Current

Legal Assistant

Law Office Of Randa Pinnex
09.2020 - Current

Insurance Producer

Symmetry Financial Group
05.2020 - 12.2020

Bartender

Tipton Street Pub
10.2017 - 03.2020

Lead Bartender

50-Fifty Sports Tavern
10.2015 - 10.2017

MBA - Business Administration

Western Governors University

B.B.A., Accounting -

East Tennessee State University

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Chelsey Gardner