Chelsey Harroe
Dallas,TX
Summary
Senior Project Manager with a successful history of optimizing processes, integrating systems, and implementing large-scale programs. Skilled at delivering measurable outcomes and leading cross-functional teams of 12-40+ in fast-paced environments. Recognized for aligning business objectives with actionable strategies, ensuring smooth execution, and promoting collaboration to surpass performance goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scrum Master/Senior Project Manager(Contract)
Amerit Consulting / Becton Dickinson (BD)
10.2024 - 04.2025
- Company Overview: Becton Dickinson (BD) is a global medical technology company specializing in medical devices, laboratory equipment, and diagnostic solutions
- Led enterprise migration projects, including Active Directory to Azure AD, Exchange/Exchange Online to M365, SharePoint unsupported releases to SPO, and MECM to Intune/Autopilot for mobile device management, ensuring seamless transitions and minimal disruptions
- Project Manager for Agile teams across Gross Profit Task Force and Quality workstreams, driving process improvements, scheduling efficiencies, and compliance initiatives
- Scrum Master for the Quality workstream, facilitating Agile ceremonies, sprint planning, backlog refinement, and continuous improvement initiatives to enhance efficiency and quality compliance
- Enhanced scheduling efficiencies and quality system compliance across BD's Medication Management Solutions (MMS) division, supporting VT Excellence through improved scheduling solutions and regulatory compliance
- Drove system enhancements to support FDA 483 mitigations, ensuring compliance with MDR reporting, CAPA resolution, and CAPA avoidance strategies
- Harmonized solution deployment scheduling, contributing to $3.75M in anticipated savings for FY25 through optimized cross-platform resource sharing and scheduling utilization
- Optimized dispensing field service scheduling, reducing overtime hours by 20%+, leading to $0.3M in expected savings in FY25
- Supported dispensing up-classifications, preventing $1M in potential costs through timely classification and CAPA resolution
- Led Inspect-to-EC enhancements, securing $1.5M in cost avoidance and efficiency gains by implementing next-level quality and compliance improvements
- Managed full project lifecycle, including planning, execution, stakeholder communication, risk mitigation, and compliance adherence, ensuring timely and successful project delivery
- Conducted daily stand-ups, sprint reviews, retrospectives, and cross-functional coordination, ensuring alignment with business goals and operational objectives
- Implemented and optimized ServiceNow ITSM solutions, streamlining incident management, change control, and automation processes across multiple business units
- Utilized project management tools, including Microsoft Project, JIRA, SharePoint, Teams, and PowerPoint, to track milestones, report progress, and drive strategic decision-making
- Becton Dickinson (BD) is a global medical technology company specializing in medical devices, laboratory equipment, and diagnostic solutions
Senior Project Manager (Contract)
National Life Group
10.2023 - 09.2024
- Led strategic capital projects for organizations serving over 1.3 million customers nationwide, managing a portfolio exceeding $55 million
- Collaborated with executive sponsors and cross-functional teams in dynamic, matrixed environments, delivering successful business transformation initiatives
- Demonstrated expertise in PMO maturity and project delivery across healthcare, IT infrastructure, and acquisition projects in multiple regions
- Delivering Infrastructure Projects in support of multiple customers in a fast paced and highly innovative organization
- Managed Infrastructure projects through the lifecycle and deliver project on time and within budgets
- Developed and managed detailed project schedule and work plan
- Through all lifecycles of the project serve as the Business liaison which includes attending all project meetings, making key project decisions, identifying Business owners, escalating Business risks and issues, and taking responsibility to deliver Business tasks
- Provide project updates on a consistent basis to various stakeholders
- Led ERP and HR system implementations, streamlining internal operations and improving employee engagement
- Coordinate a diverse team of technical resources on-shore/off-shore for technology deployment
- Suite C-Level communication skills
- Applied FAR knowledge to ensure contract compliance, risk mitigation, and smooth project execution
- Key Skills: Azure DevOps, MS Project, ASANA, SharePoint, Salesforce.com (SFDC), ServiceNow, JIRA, ITMS/ITIL, Financial Budgeting, Cloud Services, Data Warehousing, Construction & Solar
Senior IT Project Manager (Laid Off)
UnitedHealth Group/WellMed
01.2023 - 08.2023
- Managed acquisition projects across Texas, Florida, and New Mexico for WellMed, coordinating due diligence, facility planning, and integration of new healthcare facilities
- Led multiple projects involving IT infrastructure, contract management, and vendor coordination, ensuring timely and efficient project execution
- Collaborated with cross-functional teams and executive stakeholders to streamline operations and meet business objectives
- Utilized both Agile and Waterfall methodologies to drive project success and align with organizational goals
- Managed all facets of construction management for individual projects in a designated territory
- Partnered with Real Estate and Design to accomplish common Development goals
- Tracked progress and created action plans for each project to meet objectives, budgets & schedule
- Prepared & presented project status reports with internal team on all projects at regularly scheduled meetings
- Initiated internal & external communications with Team (Real Estate, UHG Medical Development, IT, operations, consultants, permit expediters, utility companies & local authorities) throughout the life cycle
- Maintained consistent focus on managing timelines & overall project expectations
- Oversaw external construction companies, consultants, signage and all medical equipment vendors
- Managed the review & approval of general contractors, bids, miscellaneous contractor/consultant payments, change orders and pay applications
- Demonstrated the ability to identify project risks, developed risk mitigation & contingency plans along with implementing action plans to reduce or eliminate project costs
- Read, understood & applied standards to documents affecting real estate projects, including agreements/contract, leases, work letters and project surveys
- Office sites ranged from new ground up, tenant improvements, remodels and multi-tenant
- Completed the Epic EHR to Alaris infusion pump interoperability project integrating Epic medications and orders with Alaris infusion pumps at the bedside
- This involved over 2000 pumps and 1300 nursing staff
- Implemented QGenda across all clinical departments on campus
- Led cross-functional teams in the successful execution of CMS-related technology implementations, overseeing project scope, budget, timelines, and risk management strategies
- Ensured regulatory compliance and maintained communication with government stakeholders
Senior IT Project Manager
Humana
01.2021 - 10.2022
- Led cross-functional project teams, managing stakeholder relationships, risk mitigation, and adherence to PMO governance standards
- Experienced in both Agile and Waterfall environments, with a focus on application development and cloud migration projects
- Managed complex project financials, utilizing ServiceNow PPM to ensure successful delivery
- Strong leadership, communication, and problem-solving skills with the ability to influence and collaborate across all levels of an organization
- Perform all phases of THR PMO & MI standards of project implementation including project charter, contract management, risk assessment, initiation, planning, execution, quality control and closing of clinical application projects
- Deployed enterprise clinical system across thirteen hospitals
- Project team size of 45 team members and 13 stakeholders
- This project took two years to complete and the go live was completed early and on budget
- Utilized earned value process to ensure project could meet hard deadlines by managing project plan, actual work and work scheduled to keep project on track and meet milestones
- Completed 30 plus projects with over 70 percent with hard deadline go live dates
- Project success involved strict application of PM methodologies and processes with a strong emphasis on team collaboration, quality control of technical and functional requirements and regular communication to team members and stakeholders on milestones, risks and issue management
- Successfully directed clinical and business software deployments, infrastructure projects, projects involving cloud based or virtual environments, Windows and Unix application and database servers, wireless connectivity, enterprise security and functional HIPAA requirements, EDI X12 and HL7 internal and external functionality, software configuration and customization and post go live support including disaster recovery
- Successfully utilized earned value, resource allocation and leveling, scope definition, statement of work, communication plans, technical and functional requirements documentation, quality control processes, testing requirements and go live strategy for all projects and their stakeholders
- Managed complex IT projects in compliance with government contracting standards, including CMS (Centers for Medicare & Medicaid Services) projects, ensuring adherence to regulatory requirements and contract deliverables
Senior IT Engineering Project Manager
NCR Corp
03.2019 - 12.2021
- Led multiple projects across various industries, overseeing project reviews, day-to-day activities, and stakeholder coordination
- Managed teams of up to 20 employees, improving operational efficiency and driving key initiatives like Salesforce implementations and cloud migrations
- Successfully handled $4.7M IT infrastructure budgets and ensured adherence to project governance and financial reporting
- Demonstrated expertise in Agile and Waterfall methodologies, managing complex projects with a focus on application development and business transformation
- Coordinated with government agencies and stakeholders, delivering project updates, maintaining transparent communication, and ensuring compliance with federal regulations and procurement policies
- Delivered Construction and utility infrastructure projects for retail clients, ensuring energy-efficient solutions and solar implementation
- Directed infrastructure and cloud service initiatives to enhance stakeholders financial technology services
- Oversaw a multi-million dollar ERP system upgrade, improving efficiency in human resources and financial management
- Led end-to-end SalesForce implementation, enhancing customer relationship management and improving data tracking
- Managed CMS IT projects, ensuring compliance with federal regulations and contract terms
Project Manager/Program Manager
Wells Fargo, Wachovia
Charlotte, NC, USA
08.2009 - 12.2018
- Managed 18 employees through project lifecycle, recruited, trained, engaged, and motivated the direction while managing $4.7M IT Infrastructure budget
- Experience with cloud based applications like Salesforce.com (SFDC), NetSuite, Flexera, Single Sign on Systems, or Data Warehousing.
- Extensive hands on experience with Agile, Waterfall and blended approaches.
- Technical experience with systems networking, databases, development, and user support.
- Experience in the development and implementation of standards, procedures and guidelines to support operational processes.
- Dive into business requirements and product planning, as well as drilling into architecture with development teams.
- Compliance and regulatory knowledge in the technology and software industry.
- 4+ years in the Credit/Debit Card and ACH payments industry with Card Brand and NACHA rules and regulations knowledge.
- Coordinated various aspects of the project lifecycle to include physical infrastructure, telecommunications, networking and business process integration.
- Wrote and maintained documentation such as project charters, project schedules, updates to design specifications, operations documentation, and user guides etc
- Held risk sessions with the local project team at project initiation and captured risks and mitigation plans in a project risk register. Ensured the risk register was updated weekly by project teams, and highlighted project risks and mitigation plans in program roll-up reporting.
- Managed decommissioning processes through the project lifecycle and managed the ordering of hardware
Education
Master of Information Systems - Advanced Project Management
SNHU
Bachelor of Science BS - Management Information Systems
DeVry University
Skills
- Azure DevOps
- MS Project, MS Excel, MS Visio
- ASANA
- SharePoint
- Salesforcecom (SFDC)
- Concur
- Oracle
- RFP’s
- XFN leadership
- ServiceNow
- JIRA
- ITMS/ITIL
- Financial Budgeting
- Cloud Services
- Data Warehousing
- Construction & Solar
- Data Governance
- Netsuite/ERP Implementation
- Regulatory Data Programs
- Version one/Agility
- Workday
- Risk Management
- Agile Methodology
- Waterfall Methodology
Certification
- PMP
- Certified Scrum Master (CSM)
- Six Sigma White Belt
- Staff Development & Coaching
- Change Management Cert
- ServiceNow (CSA)
- Certified in Auto-CAD
- SolidWorks & T-Flex
- Diploma in Construction Safety
- SDLC
Personal Information
Title: Senior Project Manager
Languages
English
Native or Bilingual
Timeline
Scrum Master/Senior Project Manager(Contract)
Amerit Consulting / Becton Dickinson (BD)
10.2024 - 04.2025
Senior Project Manager (Contract)
National Life Group
10.2023 - 09.2024
Senior IT Project Manager (Laid Off)
UnitedHealth Group/WellMed
01.2023 - 08.2023
Senior IT Project Manager
Humana
01.2021 - 10.2022
Senior IT Engineering Project Manager
NCR Corp
03.2019 - 12.2021
Project Manager/Program Manager
Wells Fargo, Wachovia
08.2009 - 12.2018
Master of Information Systems - Advanced Project Management
SNHU
Bachelor of Science BS - Management Information Systems
DeVry University