Chelsey Haywood
Star,ID
Summary
Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Renewable Works
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Guest Service Representative
Gold Dust West
05.2023 - 12.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Lumber Associate
Home Depot
08.2022 - 02.2023
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Restocked lumber and building materials to maintain adequate supply for customers.
- Assisted customers with loading lumber and other various building materials.
- Demonstrated highest level of ethical conduct when dealing with customers, team members and management.
- Interacted directly with customers, suppliers and co-workers and displayed professional communication skills.
Receptionist
La Grande Auto Repair
02.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Supported various administrative duties by proofreading, transcribing and invoicing.
DSD Receiver
Walmart
03.2018 - 11.2021
- Entered DSD invoices into Software inventory system for prompt record keeping.
- Tracked product for DSD vendors to verify invoices.
- Communicated operational inconsistencies of store or vendors to manager for resolution.
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
- Protected company assets through accurate receipt and return of DSD product.
- Regularly reviewed invoices and double-checked orders.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Skills
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Warehouse Operations
- Building Customer Relationships and Loyalty
- Exceeding Customer Expectations
- Creative Solutions
- Hand and Power Tool Operation
- Computer Proficiency and Microsoft Office
- Flexible Hours
- Loss Prevention Goals Monitoring
- Maintaining Clean Work Areas
- Standards Compliance
- Merchandise Receiving and Handling
- Safety and Cleanliness Standards
Timeline
Administrative Assistant
Renewable Works
01.2024 - Current
Guest Service Representative
Gold Dust West
05.2023 - 12.2023
Lumber Associate
Home Depot
08.2022 - 02.2023
Receptionist
La Grande Auto Repair
02.2022 - 07.2022
DSD Receiver
Walmart
03.2018 - 11.2021
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