Summary
Overview
Work History
Education
Skills
Timeline
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Chelsey Holcomb

Jacksonville,FL

Summary

Accomplished Originations Specialist III with a proven track record at SoFi, enhancing customer satisfaction and streamlining operations. Expert in customer relations and advanced communication, demonstrated through successful project collaborations and the implementation of effective collection strategies in prior roles. Achieved significant improvements in business processes and recovery rates, leveraging expert problem-solving skills and quality assurance knowledge.

Overview

6
6
years of professional experience

Work History

Originations Specialist III

SoFi
11.2021 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives during OMS.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.

Pre-Charge Off Specialist

TD BANK
10.2019 - 11.2020
  • Reduced delinquency rates by implementing effective collections strategies and maintaining consistent follow-up procedures.
  • Locating debtors and contacting them via phone/email/mail to address their overdue payments and determine the solution.
  • Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
  • Optimized collections strategies, resulting in higher recovery rates and reduced delinquency ratios.
  • Worked effectively in fast-paced environments.


Collections Agent

ERC (Enhanced Resource Center)
06.2018 - 10.2019
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Understanding debt collection laws and regulations.
  • maintained Compliance/Fair Debt rules.

Education

High School Diploma -

Edward H. White High School
Jacksonville, FL
05.2018

Skills

Customer Relations

Advanced Communication

Expert Problem Solving

Documentation Management

Quality Assurance

Timeline

Originations Specialist III

SoFi
11.2021 - Current

Pre-Charge Off Specialist

TD BANK
10.2019 - 11.2020

Collections Agent

ERC (Enhanced Resource Center)
06.2018 - 10.2019

High School Diploma -

Edward H. White High School

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Chelsey Holcomb