Chelsey Hoskins
Grovetown,GA
Summary
Hardworking Claims Investigator proficient in collecting and reviewing documents, analyzing evidence and preparing claims. Decisive and flexible professional with a 9-year background of accomplishment in claims and customer service.
Professional Estimator with proven abilities in examining vehicles and writing based upon multiple insurance guidelines. Motivated to provide precise estimates by clearly understanding project objectives and determining schedules. Experienced in adhering to client feedback and revising estimate information to suit customer preferences.
Overview
10
10
years of professional experience
Work History
Collision Estimator
Performance/Crash Champions
01.2023 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
CLAIMS INVESTIGATOR
GEICO
08.2017 - 12.2022
- As a claims investigator, my primary focus was to find coverage where coverage is not clearly exposed
- This includes newly purchased vehicles that are not yet insured, rental vehicles and borrowed vehicles
- It was my responsibility to recognize fraud and deny claims when necessary.
CLAIMS SERVICE REPRESENTATIVE
Geico
01.2014 - 08.2017
- Prior to becoming an investigator, my job was to file claims and assist policy holders with repairs to their glass
- This also included scheduling Emergency Road Service for our insureds.
Education
Adjusters License - Expired September of 2023
Geico - Macon
10.2017
High School Diploma -
Jones County High School - Gray, GA
05.2009
Skills
- Insurance Fraud Detection
- Investigation Documentation
- Proficient With Computers
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Auto Body Repair Knowledge
- Damage Assessment/Documentation
- Insurance procedures
Accomplishments
- Meeting and maintaining company standards above average has allowed me the opportunity to coach and train my fellow associates on new material in both job titles.
- The ability to analyze the best utilization of material and resources based upon the cost and quality.
Timeline
Collision Estimator
Performance/Crash Champions
01.2023 - Current
CLAIMS INVESTIGATOR
GEICO
08.2017 - 12.2022
CLAIMS SERVICE REPRESENTATIVE
Geico
01.2014 - 08.2017
Adjusters License - Expired September of 2023
Geico - Macon
High School Diploma -
Jones County High School - Gray, GA
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