Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jorge Quinones

Fort Worth,TX

Summary

Adept at leveraging advanced computer technical skills and exceptional customer service, I significantly enhanced customer satisfaction and operational efficiency at AutoNation. My expertise in cutting-edge software and adeptness in multitasking enabled me to deliver accurate collision estimates and maintain seamless communication with insurance companies, showcasing my ability to manage multiple claims simultaneously.

Knowledgeable Collision estimator with solid background in assessing vehicle damages and coordinating repairs. Demonstrated ability to generate accurate repair estimates and work closely with repair teams to ensure quality outcomes. Proven track record of using negotiation skills and attention to detail to facilitate seamless customer experiences.

Overview

5
5
years of professional experience

Work History

Collision Estimator

AutoNation
08.2024 - Current
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.

Collision Estimator

North Texas Collision Center
05.2021 - 06.2024
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
  • Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.

Body Shop Parts Manager

Caliber Collision
11.2019 - 06.2021
  • Enhanced communication between departments by scheduling regular meetings between service advisors, technicians, and sales teams.
  • Streamlined parts ordering process by implementing an efficient inventory management system.
  • Addressed customer inquiries professionally, offering expert advice on suitable replacement options when necessary.
  • Assisted in financial planning for the department by creating budgets based on historical data and future projections.
  • Developed strong relationships with vendors, fostering trust and timely delivery of ordered parts.
  • Maintained up-to-date knowledge on evolving vehicle models and technologies to better serve customer needs and improve parts compatibility.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Arlington Heights High School
Fort Worth, TX
06-2017

Skills

  • With my previous work experience i have been able to gain a lot of computer technical skills as well as customer service skills Keeping customers informed through various communication systems and applying that to relay information to the insurance as well weather it be a field adjuster coming out or remotely sending in estimates and negotiating remotely with insurance companies
  • Staying up to date with the latest technologies is also a major factor there is a constant need to continue to expand my knowledge in the collision industry
  • Maintaining very high expectations for myself keeping customers and insurance companies informed through out the repair process using various communication systems
  • Being able to handle more than one task, multiple tasks and chats with insurance companies are no issue to me as i am able to maintain communications with more than one claim at a time

Languages

Spanish
Native or Bilingual

Timeline

Collision Estimator

AutoNation
08.2024 - Current

Collision Estimator

North Texas Collision Center
05.2021 - 06.2024

Body Shop Parts Manager

Caliber Collision
11.2019 - 06.2021

High School Diploma -

Arlington Heights High School

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Jorge Quinones