Chelsey Knight
Fountain
Summary
Detail-oriented administrative professional with extensive experience in clerical support, records management, customer service, and data tracking within fast-paced and compliance-driven environments. Proven ability to maintain accurate electronic and physical filing systems, prepare and review a wide range of documents, manage confidential information, and provide high-quality support to staff, stakeholders, and the public. Demonstrated proficiency in Microsoft Office applications, problem-solving, and multi-tasking with strong organizational skills and precise attention to detail. Recognized for dependable communication, professionalism, and the ability to remain focused and composed in high-pressure or sensitive situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Director of Human Resources/Executive Assistant to the Chief Executive Officer
Coral LTC
10.2021 - 10.2025
- Executed comprehensive administrative and clerical support functions, including document preparation, typing, filing, scanning, data entry, and digital record maintenance.
- Managed and maintained highly organized electronic and physical filing systems in accordance with confidentiality standards and compliance requirements.
- Collected, tracked, and analyzed data to prepare routine reports; updated data systems regularly to ensure accuracy and timeliness.
- Processed payroll documentation and verified accuracy of employee data, records, and timekeeping information.
- Created, proofread, edited, and formatted a variety of accessible documents, forms, handouts, and correspondence using Microsoft Word and Excel.
- Supported recruitment and onboarding processes by preparing compliance files, tracking documentation, and maintaining updated training and policy materials.
- Responded to inquiries via phone, email, and in person, providing clear and professional communication to internal staff, external departments, applicants, families, and partner agencies.
- Conducted research to resolve discrepancies, concerns, and record issues; ensured corrective actions were documented and completed.
- Assisted with budget tracking for HR operations, monitored expenditures, maintained budget spreadsheets, and communicated updates to leadership.
- Utilized purchasing systems to initiate and track approved expenditures.
- Completed routine audits of personnel records and compliance files to ensure accuracy, completeness, and proper documentation.
- Maintained high attention to detail and accuracy while handling confidential and sensitive information.
- Exercised sound judgment and maintained emotional stability when navigating stressful situations involving personnel issues, employee concerns, or sensitive investigations.
- Coordinated logistics for training efforts, meetings, and employee functions, including scheduling, material preparation, and document distribution.
Receptionist/ Administrative Assistant/Medical Records Clerk
Colonial Nursing and Rehabilitation Center
05.2021 - 10.2021
- Performed general clerical duties including typing, data entry, filing, scanning, copying, and document organization for medical and administrative records.
- Maintained accurate electronic and paper filing systems and ensured all records were stored according to confidentiality and compliance standards.
- Provided front-desk and reception coverage, managed multi-line phone systems, greeted visitors, and routed inquiries to appropriate staff.
- Created, proofread, and edited correspondence, reports, memos, and forms using Microsoft Office applications.
- Collected, reviewed, and verified information to update logs, spreadsheets, and internal tracking systems.
- Researched missing or incomplete documentation and coordinated with staff to resolve errors and discrepancies.
- Supported program staff with preparing materials, organizing documentation, and completing administrative tasks as assigned.
- Maintained organization and accuracy in a fast-paced environment requiring multitasking and prioritization.
- Oversaw inventory of office supplies, optimizing reordering processes for cost-effectiveness.
Certified Nurses Assistant
Mineola Heights Healthcare Center
04.2020 - 05.2021
- Completed detailed documentation, data entry, and chart updates related to patient status, observations, and care activities.
- Maintained confidentiality and accuracy of sensitive medical records and communicated updates to supervising nurses.
- Responded to a high volume of inquiries and requests from patients, families, and staff, providing clear and professional customer service.
- Demonstrated strong emotional resilience and situational awareness in a stressful and high-stakes healthcare environment.
- Followed structured procedures, maintained accurate logs, and ensured proper recording of all patient-related information.
- Supported a multidisciplinary team with administrative and coordination tasks during shifts.
Education
High School Diploma -
Mineola High School
Mineola, TX05.2011
Skills
- Advanced Clerical & Administrative Support: Typing, filing, scanning, copying, document preparation, data entry, record maintenance, scheduling, and reception
- Records & File Management: Accurate electronic and physical filing; compliance file management; document tracking; audit preparation; high attention to detail
- Customer Service & Communication: Professional communication with staff, external agencies, families, and the public via phone, email, and in person; clear and concise written correspondence
- Microsoft Office Proficiency: Skilled in Word, Excel, PowerPoint, and Outlook; creation of accessible forms, reports, handouts, and technical content
- Data Tracking & Reporting: Collecting and compiling data; maintaining logs; updating spreadsheets; accuracy verification; generating routine reports
- Problem Solving & Research: Investigating discrepancies; resolving errors; evaluating documentation for accuracy; identifying corrective actions
- Organization & Prioritization: Managing multiple tasks simultaneously; meeting deadlines; maintaining structure in high-volume workloads
- Budget Support: Tracking expenditures; maintaining budget spreadsheets; monitoring purchasing compliance; familiarity with P-Card procedures
- Proofreading & Document Review: Editing for clarity, accuracy, and compliance; ensuring complete and error-free documentation
- Confidentiality & Professionalism: Experience handling sensitive information, personnel files, and protected records with discretion
- Emotional Resilience: Ability to remain calm, observant, and stable under pressure; experience working in stressful or high-stakes environments
- Adaptability & Flexibility: Ability to shift priorities, support multiple units, and respond to changing operational needs
Certification
- CNA License
- CPR Certified
- Public Notary
Timeline
Area Director of Human Resources/Executive Assistant to the Chief Executive Officer
Coral LTC
10.2021 - 10.2025
Receptionist/ Administrative Assistant/Medical Records Clerk
Colonial Nursing and Rehabilitation Center
05.2021 - 10.2021
Certified Nurses Assistant
Mineola Heights Healthcare Center
04.2020 - 05.2021
High School Diploma -
Mineola High School