Chelsey McKnight
Tyler
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Offering a strong background in the hospitality industry. Swiftly handling assignments and promptly resolving issues. Recognized for consistent attention to quality customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative Senior
Christus Trinity OB/GYN Clinic
01.2024 - 01.2025
- Collect payments on OB and GYN side of clinic by processing payments, resolving billing issues, and assisting with financial counseling.
- Ensuring timely and accurate scheduling of procedures and surgeries.
- Obtaining necessary authorization from insurance companies.
- Scheduled patient appointments and managed incoming calls efficiently for fifteen providers.
- Verified insurance information and collected necessary patient documentation.
- Provided exceptional customer service to patients and families in a busy clinic.
- Assisted with medical records management and data entry processes.
- Coordinated communication between patients and healthcare providers effectively.
- Educated patients about clinic services, procedures, and insurance policies.
- Handled sensitive patient information with strict confidentiality standards.
- Supported billing processes by ensuring accurate coding and charge capture procedures.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
Lead Front Desk Coordinator
The Joint Chiropractic
Tyler
01.2022 - 01.2024
- Managed front desk operations and ensured smooth patient check-in processes.
- Coordinated appointment scheduling using the practice management software.
- Trained new staff on front desk procedures and customer service standards.
- Responded to patient inquiries via phone, email, and in-person communication.
- Collaborated with chiropractic staff to enhance patient experience and satisfaction.
- Assisted with special projects as assigned by supervisor or manager.
- Maintained a neat and tidy reception area at all times; ensured that it was presentable for visitors and clients.
- Performed data entry tasks related to front desk operations such as tracking attendance records, updating information in databases, and entering invoices into accounting system.
- Provided assistance in resolving customer complaints or issues that arose during their stay.
- Handled all incoming mail and packages; distributed them to appropriate personnel or departments promptly.
- Processed payments from customers using cash registers or point of sale systems.
- Sent out reminder emails and phone calls to reserved guests.
- Organized office supplies and equipment; maintained an inventory of items in stock.
- Assisted in developing marketing strategies aimed at increasing customer satisfaction ratings.
- Self-management to accomplish goals and address issues related to our facility services.
Assistant Manager
Morales Tax Services
Longview
02.2020 - 01.2022
- Coordinated team schedules to ensure optimal coverage during peak seasons.
- Managed client inquiries and provided timely responses to tax-related questions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
IDD Case Manager
Andrews Center
01.2017 - 01.2019
- Coordinated client assessments and developed individualized service plans.
- Facilitated communication between clients and service providers.
- Monitored client progress and adjusted care plans as necessary.
- Conducted intake interviews to gather relevant client information.
- Maintained accurate case documentation and records for compliance purposes.
- Provided crisis intervention support during critical situations for clients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Conducted home visits to assess the safety of living environments for clients.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Provided referrals to appropriate medical, mental health, and social services.
IDD Behavior Technician
Andrews Center
01.2016 - 01.2017
- Knowledge of ABA principles and verbal behavior.
- High level of patience.
- Ability to demonstrate a commitment to providing exceptional customer service to patients and families.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize the performance of patients diagnosed with intellectual and developmental disabilities.
- Completed day-to-day transitions accurately and efficiently.
Childcare Staff
Green Acres Baptist Church
01.2010 - 01.2015
- Provide physical, emotional, and intellectual support, and stimulation to each child in care.
- Promote conditions that will enhance each child's development of positive self-images.
- Maintain a safe, clean, and orderly environment.
- Develop a relationship of trust and continuity for children and adults.
- Communicated with parents regarding children's progress and daily experiences.
- Collaborated with team members to plan educational programs for various age groups.
- Supervised children's activities ensuring safety and engagement during events.
Host
Cheddars Casual Café
01.2013 - 01.2014
- Strong communication skills, having a positive attitude, and the ability to work in a fast environment.
- Offer appropriate seating arrangements.
- Ensure quality customer service by greeting guests, escorting them to tables, and providing them with menus and daily specials.
- Hands-on experience in assigning work tasks.
- Communicate effectively with staff members and kitchen staff.
- Managed reservations and coordinated waitlists efficiently.
Site Director
Boys and Girls Club
01.2012 - 01.2013
- Responsible for planning, coordinating, implementing and supervising the BGC program.
- Provide leadership and direction to youth development professionals.
- Carryout mission and goals.
- Enforce policies and procedures necessary for youth development.
- Conferred with parents and staff to discuss educational activities, policies and student behavior or learning problems.
- Managed staff recruitment, training, and development for program effectiveness.
- Conducted regular meetings with staff to review performance metrics and identify areas for improvement.
- Maintained accurate records of all financial transactions related to the site's operations.
- Led daily operations and programming for youth engagement initiatives.
Youth Development Professional
Boys and Girls Club
01.2011 - 01.2012
- Mentored young members through structured activities and life skills workshops.
- Implemented safety protocols to ensure a secure environment for all participants.
- Created a safe environment where youths could express themselves without fear of judgement.
- Organized recreational activities such as sports tournaments, movie nights, field trips, and other events.
- Provide leadership and direction to youth development professionals.
- Promoted positive self-esteem among all participants through encouraging words and affirmations.
Education
Continuing Education - Nursing
The University of Texas At Arlington
Arlington, Texas, TX08-2027
Bachelor of Arts - Psychology
University of Texas
Tyler, Texas12.2015
High School Diploma -
Lovelady High School
Lovelady, TexasSkills
- Patient management
- Medical records administration
- Appointment scheduling
- Data entry
- Healthcare systems navigation
- Electronic health records
- Patient registration
- HIPAA compliance
- Patient check-in
- Money handling
- Team collaboration
- Client advocacy
- Customer service
Certification
CPR Certified
Timeline
Patient Access Representative Senior
Christus Trinity OB/GYN Clinic
01.2024 - 01.2025
Lead Front Desk Coordinator
The Joint Chiropractic
01.2022 - 01.2024
Assistant Manager
Morales Tax Services
02.2020 - 01.2022
IDD Case Manager
Andrews Center
01.2017 - 01.2019
IDD Behavior Technician
Andrews Center
01.2016 - 01.2017
Host
Cheddars Casual Café
01.2013 - 01.2014
Site Director
Boys and Girls Club
01.2012 - 01.2013
Youth Development Professional
Boys and Girls Club
01.2011 - 01.2012
Childcare Staff
Green Acres Baptist Church
01.2010 - 01.2015
Continuing Education - Nursing
The University of Texas At Arlington
Bachelor of Arts - Psychology
University of Texas
High School Diploma -
Lovelady High School