Chelsey Moon
Springfield,MO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing many years of related experience, including measuring and cutting materials, operating equipment, and following work instructions.
Overview
21
21
years of professional experience
2008
2008
years of post-secondary education
Work History
Service Trainer
Steak N Shake
Springfield, MO
02.2015 - Current
- Trained staff on menu items and proper service techniques.
- Developed training materials to enhance employee knowledge and skills.
- Conducted regular assessments to evaluate training effectiveness and employee performance.
- Created assessment tools such as quizzes and tests to evaluate trainee understanding of course material.
- Provided guidance and support to new hires during their onboarding process.
- Explained goals and expectations required of trainees.
Home Health Aide
Tri county
Springfield, MO
01.2025 - 10.2025
- Assisted patients with daily living activities and personal hygiene.
- Monitored patient vital signs and reported changes to healthcare professionals.
- Maintained cleanliness and organization in patient living spaces.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Prepared meals and snacks according to
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted in ambulation and exercise routines for clients.
- Recognized emergency situations and implemented appropriate procedures.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Laborer
Davis construction
Dixon, MO
06.2011 - 11.2015
- Assisted skilled tradespeople in various construction tasks and techniques.
- Cleared job sites of debris to facilitate smooth workflow operations.
- Operated and maintained a variety of equipment including hand and power tools.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Mixed, poured, and spread concrete, asphalt gravel, and other materials.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Repaired damaged drywall sections including taping joints and applying texture coats as needed.
- Installed insulation into walls using blow guns or similar tools while adhering to safety guidelines.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Collaborated with team members to maintain a safe work environment.
- Loaded and unloaded materials to ensure timely project progress.
Factory Line Worker
Burnet’s hat factory
Dixon, MO
02.2007 - 02.2010
- Operated machinery to assemble hats efficiently and accurately.
- Monitored production line for quality control and safety compliance.
- Collaborated with team members to meet daily production goals.
- Packed finished products for shipment while ensuring proper labeling.
- Stacked finished goods onto pallets or into boxes for shipment.
- Followed safety protocols when operating machines.
Call Center Representative
CSR
Waynesville, Missouri
05.2005 - 02.2007
- Managed inbound calls from customers seeking assistance and information.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions and update customer records.
Education
Skills
- Employee training
- Development of training materials
- Training assessment techniques
- Service technique mastery
- Attention to detail
- Adaptability in training methods
- Production monitoring
- Time management
- Assembly protocols
- Flooring installation
- Worksite preparation
- Power tool operation
- Cabinet installation
Timeline
Home Health Aide - Tri county
01.2025 - 10.2025
Service Trainer - Steak N Shake
02.2015 - Current
Laborer - Davis construction
06.2011 - 11.2015
Factory Line Worker - Burnet’s hat factory
02.2007 - 02.2010
Call Center Representative - CSR
05.2005 - 02.2007
Dixon High School - ,