Riley Wiener
Spring,TX
Summary
Highly motivated Service Trainer with commitment to excellence and more than 7 years of experience. Effective decision-maker with top-of-the-line service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Trainer
The Coronado Club
03.2016 - Current
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
- Trained and mentored all new personnel hired to fulfill various roles.
- Identified key areas that could use improvement and implemented new processes, which increased efficiency.
- Identified gaps in staff skills and created or suggested learning experiences to close gaps.
- Worked with management to identify skills and knowledge required for success.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Customer Service Representative
The Corner Store
10.2015 - 02.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Spring High School
Spring, TX05.2015
Skills
- Hospitality Service
- Coaching and Training
- Guest Relations Management
- Suggestive Selling
- Food and Beverage Pairings
- Service Prioritization
Certification
- TABC certified
- Food Handlers certified
Timeline
Service Trainer
The Coronado Club
03.2016 - Current
Customer Service Representative
The Corner Store
10.2015 - 02.2016
High School Diploma -
Spring High School
- TABC certified
- Food Handlers certified
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