Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Madison Burgo

Brightwood,VA

Summary

Dedicated leader with proven ability to motivate teams to achieve operational excellence. Adept at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential.

Overview

5
5
years of professional experience

Work History

Trainer/ Shift Leader

Chick Fil A
02.2024 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Waitress

Blue Rock Inn
09.2023 - 01.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Trainer/ Shift Leader

Chick-Fil-A
06.2023 - 09.2023
  • Attended meetings to obtain information for use in training programs and to inform management of training program status
  • Organized and obtained training job aids, course materials and handouts
  • Educated employees on proper use of organization's products and systems
  • Monitored and evaluated training program success and effectiveness
  • Contributed to employee development plans in support of job-specific skills development
  • Focused on learning new skills and staying updated with industry changes.

Team Member/ Trainer

Chick-Fil-A
12.2020 - 06.2023
  • Operated POS systems and input information into company computer programs
  • Maintained knowledge of company policies and procedures to promote productivity and safety
  • Assisted new employees during training sessions
  • Arrived on time for shifts and adhered to company dress code guidelines
  • Communicated effectively with customers, supervisors, and team members
  • Identified opportunities for process improvements within the department
  • Maintained a high level of accuracy when entering data into the system.

Waitress

Buffalo Wild Wings
02.2021 - 07.2021


  • Suggested additional items to customers to increase restaurant sales
  • Continuously monitored tables for any additional requests or assistance needed by guests
  • Managed multiple tasks simultaneously while maintaining high quality standards of service
  • Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Performed opening and closing duties within dining area according to schedule.

Barista

Target
07.2019 - 10.2019


  • Maintained an efficient workflow by restocking supplies as needed throughout the day
  • Maintained inventories by replenishing coffee bean supply and stocking
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Study of Psychology -

Germanna

Beautician

HIGH SCHOOL DIPLOMA -

Madison County High School
Madison County, VA
06.2020

Skills

  • Safety Processes
  • Issue Resolution
  • Cash Handling
  • Role Modeling
  • Staff Training
  • Team Motivation
  • Hospitality Service
  • Customer Service
  • Strong multitasking
  • Team Collaboration
  • Food safety knowledge

References

References available upon request

Timeline

Trainer/ Shift Leader

Chick Fil A
02.2024 - Current

Waitress

Blue Rock Inn
09.2023 - 01.2024

Trainer/ Shift Leader

Chick-Fil-A
06.2023 - 09.2023

Waitress

Buffalo Wild Wings
02.2021 - 07.2021

Team Member/ Trainer

Chick-Fil-A
12.2020 - 06.2023

Barista

Target
07.2019 - 10.2019

Study of Psychology -

Germanna

Beautician

HIGH SCHOOL DIPLOMA -

Madison County High School

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Madison Burgo