Chelsey Orihuela
Corona,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Chocolatier
Rocky Mountain Chocolate Factory Inc.
11.2022 - Current
- Packaged chocolate items for delivery or pickup.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
- Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.
- Trained new employees on company protocols, safety procedures and chocolate making techniques resulting in seamless integration into the team.
- Introduced new tools and equipment for improved precision in chocolate molding, enhancing product consistency.
- Provided exceptional customer service by offering personalized consultations for special occasion orders like weddings or corporate gifts.
- Conducted regular inventory checks for efficient stock management, minimizing ingredient spoilage or shortages.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Sorted final products according to specified regulatory, customer or company standards.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
Retail Sales Associate
TJX Companies
10.2020 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Barstow High School
Barstow, CA05-2020
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Cleaning procedures
- Task prioritization
- Record keeping
- Adaptability
- Customer service
- Complaint handling
- Money handling
- Phone etiquette
- Stock replenishment
Languages
Spanish
Native or Bilingual
Timeline
Chocolatier
Rocky Mountain Chocolate Factory Inc.
11.2022 - Current
Retail Sales Associate
TJX Companies
10.2020 - 04.2022
High School Diploma -
Barstow High School
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