Chelsey Pettit
Melbourne
Summary
Experienced with animal healthcare, ensuring optimal veterinary support. Utilizes skills in surgical assistance, medication administration, and patient care to enhance clinical outcomes. Track record of effective communication with pet owners and proficiency in animal behavior handling.
Overview
9
9
years of professional experience
Work History
Veterinary Technician
Ocean Animal Hospital
02.2024 - 03.2025
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Collected patient biopsies and blood samples for laboratory analysis.
Exam Room Technician
Island Animal Hospital
10.2022 - 07.2023
- Obtained patient history, vital signs, and all pertinent information relevant to visit
- Assisted veterinarians with exam including restraint, creating estimates, and explaining paperwork such as hospitalization forms and other release documents
- Proficient with obtaining samples for diagnostics including blood work, radiographs, and urinalysis
Exam Room Technician
Aloha Pet & Bird Hospital
12.2020 - 04.2022
- Obtained patient history, vital signs, and all pertinent information relevant to visit
- Assisted veterinarians with exam including restraint, creating estimates, and explaining paperwork such as hospitalization forms and other release documents
- Assisted with obtaining samples for diagnostics including blood work, radiographs, and urinalysis
- Customer Service Representative
- Facilitated client requests such as appointments, prescription refills, and record transfers
- Triaged incoming emergencies
- Interfaced with Cornerstone veterinary software
- Handled product sales such as prescription diets, treats, and other OTC items
Recreation Assistant
Patrick Air Force Base
12.2019 - 06.2020
- Assisted in determining labor requirements for events and activities as well as requisitioned necessary supplies for the assigned recreational facilities
- Perform and assist other recreation assistants in the operation and maintenance of indoor and outdoor recreational facilities
- Maintained schedule for recreational facilities and installation parks reservation for member to use for different occasions
- Improved customer service by developing customer surveys, soliciting feedback and resolving complaints to ensure top-quality service and satisfaction
Kennel Technician
Animal Medical Clinic
08.2019 - 11.2019
- Responsible for maintaining kennel areas for both cats and dogs
- Charged with walking, feeding, and grooming boarded animals
- Administering medications/supplements to boarding animals
- Completing daily records for the boarded animals
Team Supervisor
Enhanced Resources Center
03.2018 - 07.2019
- Performed remote call monitoring sessions for team of contact center agents
- Facilitated weekly team meetings to disseminate changes in policies, procedures, and standard operating procedures
- Delivered bi-annual performance evaluations for each of my team members
- Developed staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance development plans
- In the Call Center Operations Manager's absence, assisted with the daily management of the center
- Performed other related duties and special projects as requested such as monitoring real-time adherence, and suggesting break/lunch optimization, and facilitating recurrent training modules as needed
- Developed, motivated, evaluated, and coached staff on work procedures, proper call handling and teamwork delivering excellent customer service
- Applied functional and technical expertise and knowledge of performance standards to provide on-the-job training to team members
- Discussed Monthly Achievement Plans regularly with agents to identify and agree on actions to improve performance
Education Department
Brevard Zoo
03.2016 - 08.2017
- Animal handling and interpretation at zoo and around the county for educational program
- Plan and organize daily work routine and establish priorities for the completion of work in accordance with sound time-management
- Communicate clearly and concisely, both orally and in writing
- Report maintenance issues and potential safety hazards to appropriate manager
- Conduct animal training sessions to include basic commands, crating and targeting
Education
Associate of Arts - General Education
Eastern Florida State College
Melbourne, FL01.2008
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL01.2015
Skills
- Intravenous catheterization
- Medication administration
- Surgical assistance
- Surgical procedures and support
- Medical history collection
- Diagnostic imaging
- IV medication administration
- Intravenous injection
- Laboratory skills
- Surgical preparation
- Pharmacy duties
- Thoracic and abdominal radiograph
- Suture removal
- Patient monitoring
- Patient positioning
Timeline
Veterinary Technician
Ocean Animal Hospital
02.2024 - 03.2025
Exam Room Technician
Island Animal Hospital
10.2022 - 07.2023
Exam Room Technician
Aloha Pet & Bird Hospital
12.2020 - 04.2022
Recreation Assistant
Patrick Air Force Base
12.2019 - 06.2020
Kennel Technician
Animal Medical Clinic
08.2019 - 11.2019
Team Supervisor
Enhanced Resources Center
03.2018 - 07.2019
Education Department
Brevard Zoo
03.2016 - 08.2017
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts - General Education
Eastern Florida State College
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