Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELIZABETH POLLINA

STATEN ISLAND,NY

Summary

Veterinary professional witlient satisfaction.h extensive experience in animal healthcare and strong commitment to excellence in clinical support. Adept at assisting in surgeries, administering treatments, and providing compassionate care. Known for collaborative teamwork and adaptability in fast-paced environments, with key skills in diagnostic testing and patient management.

Overview

40
40
years of professional experience

Work History

Veterinary Technician

Four Legged Friends Animal Hospital Kings Highway
06.2017 - Current
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
  • Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
  • Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
  • Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
  • Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
  • Educated pet owners on preventative care, significantly reducing incidence of common diseases.
  • Facilitated stress-free visits for pets and owners with calm and patient demeanor.
  • Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
  • Assisted in dental procedures, contributing to overall oral health of patients.
  • Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
  • Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
  • Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
  • Provided emergency care for injured animals, significantly reducing recovery time.
  • Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Collected and prepared specimens for laboratory testing.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Performed dental cleanings using ultrasonic scaler.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Administered vaccinations to variety of animal species.
  • Obtained patient history from owners and performed physical examinations.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.

Veterinary Technician/Manager

NARROWS ANIMAL HEALTH CENTER
09.2010 - 05.2017
  • Interviewed clients to determine reason for visit and documented concerns
  • Venipuncture and intravenous catheter placement
  • Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs
  • Performed gram stains and fecal assays
  • Collected and prepared specimens and samples for outside laboratory analysis
  • Administer medications, vaccines, and treatments as instructed by the veterinarian
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management
  • Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection as prescribed by veterinarian
  • Performed dentistries and assisted with dental extractions
  • Administered oral or topical medications to boarding patients as specified by the veterinarian in animal's medical record
  • Collected and prepared tissues, gram stains, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods
  • Positioned animals for diagnostic imaging such as x-rays
  • Implanted subcutaneous identification microchips into animals
  • Administered colonic irrigations and wound dressings
  • Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures
  • Maintained medical charts, daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records
  • Placed endotracheal tube to deliver oxygen and anesthetic gas to patients requiring inhalant anesthesia during surgical procedures
  • Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of the cornea and tonometry
  • Cleaned, restocked and organized examination rooms
  • Fed, walked and bathed animals
  • Prepared estimates for care, and presented invoices and collected payment from clients
  • Maintained cleanliness in the kennel/prep room/surgical area
  • Monitored hospital patients, able to identify potential medical concerns/emergencies
  • Interviewed, hired and trained support staff personnel
  • Responsible for inventory and purchase of supplies/equipment
  • Organized staff scheduling
  • Payroll administration
  • Established clinic policies and procedures
  • Periodically reviewed fee schedule for services, products
  • Implemented increases/changes as necessary

Veterinary Technician/Manager

NARROWS ANIMAL HOSPITAL
09.1992 - 09.2010
  • Interviewed clients to determine reason for visit and documented concerns
  • Performed venipuncture and intravenous catheter placement
  • Maintained accurate pharmacy records and controlled drug, patient medical charts, anesthesia, fecal, and heartworm test logs
  • Aided in animal restraint and assisted veterinarian during medical and surgical procedures
  • Collected and prepared specimens and samples for outside laboratory analysis
  • Administer medications, vaccines, and treatments as instructed by veterinarian
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management
  • Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection
  • Performed dentistries and assisted in dental extractions
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical records
  • Collected and prepared tissues, cellular or microbiological samples by skin scraping, gram stains, impressions and other non-surgical methods
  • Performed fecal assays
  • Maintained and sterilized surgical instruments
  • Positioned animals for diagnostic imaging such as x-rays
  • Implanted subcutaneous identification microchips into animals
  • Responsible for monitoring patients and for potential medical emergencies
  • Maintained cleanliness in the kennel, prep room and surgical area
  • Interviewed, hired and trained support staff and personnel
  • Responsible for staff scheduling
  • Purchased supplies and equipment
  • Administered hospital payroll
  • Established clinic policies and procedures
  • Periodically reviewed fee schedule for services, products and increases/changes as necessary

Veterinary Assistant for Hospital and Nursery

STATEN ISLAND ZOO
06.1990 - 10.1995
  • Studied environmental factors to design healthy diets for every animal in zoo and created feeding schedules to meet animals' feeding needs
  • Worked with zoo veterinarians to evaluate, diagnose, medicate and treat diseased animals, and administered first aid until veterinary assistance was available
  • Completed daily zookeeper reports, work orders and maintenance requests

Veterinary Assistant

ALL PETS ANIMAL HOSPITAL
03.1987 - 09.1992
  • Restrained animals during exams and procedures
  • Interviewed clients to determine reason for visit and documented concerns
  • Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs
  • Assisted veterinarian during medical and surgical procedures
  • Collected and prepared specimens and samples for outside laboratory analysis
  • Administer medications, vaccines, and treatments as instructed by veterinarian
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record
  • Positioned animals for diagnostic imaging such as x-rays

Veterinary Assistant

ROSEBANK VETERINARY HOSPITAL
04.1985 - 03.1987
  • Interviewed clients to determine reason for visit and documented concerns
  • Restrained animals during exams and procedures
  • Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs
  • Assisted veterinarian during medical and surgical procedures
  • Collected and prepared specimens and samples for outside laboratory analysis
  • Administer medications, vaccines, and treatments as instructed by veterinarian
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record
  • Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods
  • Positioned animals for diagnostic imaging such as x-rays

Education

ASSOCIATE OF APPLIED SCIENCE - Animal Technology

Penn Foster Veterinary Technology

BACHELOR OF SCIENCE - Biology

College of Staten Island

Associate of Science - Biology

NYU
New York, NY

Skills

  • Cephalic venipuncture
  • Jugular venipuncture
  • Saphenous venipuncture
  • Safe restraining techniques
  • Intravenous injection
  • Customer care
  • Urine sample collection
  • Urinalysis
  • Dentistry
  • Maintaining and monitoring critically ill patients
  • Client communication
  • General anesthesia monitoring
  • Medical documentation
  • Records
  • Intravenous catheterization
  • Medication administration
  • Surgical assistance
  • Surgical procedures and support
  • Vaccine administration
  • Medical history collection
  • IV medication administration
  • Laboratory skills
  • Surgical preparation
  • Pharmacy duties
  • Client education
  • Anesthesia administration
  • Thoracic and abdominal radiograph
  • Emergency and preventive care
  • Supply restocking
  • Diagnostic sampling
  • Euthanasia procedures
  • Medical record-keeping
  • Fluid therapy
  • Medication dispensing
  • Patient monitoring
  • Patient positioning
  • Behavioral assessment
  • Medication labeling
  • Intramuscular injection
  • Dental procedures
  • Wound treatment
  • Instrument pack sterilization
  • Lab operations
  • Sanitation protocols
  • Vital signs
  • Anal sac expression
  • Fluorescein stain test
  • Microscopy techniques
  • Radiology safety
  • Canine and feline intubation
  • Emergency care
  • Urinalysis techniques
  • Controlled substance management
  • Aseptic techniques
  • Specimen preparation
  • Parasite control
  • Jugular intravenous catheterization
  • Skin scraping
  • Wound management
  • Anesthesia monitoring
  • Tonopen tonometry method
  • Administering subcutaneous medication
  • Assessment and diagnosis
  • Oral and topical medication administration
  • General anesthesia recovery
  • IV placement

Timeline

Veterinary Technician

Four Legged Friends Animal Hospital Kings Highway
06.2017 - Current

Veterinary Technician/Manager

NARROWS ANIMAL HEALTH CENTER
09.2010 - 05.2017

Veterinary Technician/Manager

NARROWS ANIMAL HOSPITAL
09.1992 - 09.2010

Veterinary Assistant for Hospital and Nursery

STATEN ISLAND ZOO
06.1990 - 10.1995

Veterinary Assistant

ALL PETS ANIMAL HOSPITAL
03.1987 - 09.1992

Veterinary Assistant

ROSEBANK VETERINARY HOSPITAL
04.1985 - 03.1987

ASSOCIATE OF APPLIED SCIENCE - Animal Technology

Penn Foster Veterinary Technology

BACHELOR OF SCIENCE - Biology

College of Staten Island

Associate of Science - Biology

NYU

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ELIZABETH POLLINA