Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

THARINDU D PEMATTU HEWAGE

Staten Island,NY

Summary

Dynamic Forklift Operator with proven expertise at Ikea Warehouse, excelling in inventory management and safety compliance. Recognized for enhancing operational efficiency and maintaining equipment reliability. Strong customer service skills developed as a Shift Manager at Dunkin Donuts, ensuring seamless team collaboration and exceptional service delivery.

Overview

9
9
years of professional experience

Work History

Deli Manager

My Classic Bagels and Deli
04.2024 - Current
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Monitored partner performance and provided feedback on areas of improvement.
  • Prepared and presented reports on status of projects and initiatives.

Forklift Operator

Ikea Warehouse
10.2019 - 10.2023
  • Operated forklifts to move products within the Ikea Warehouse efficiently.
  • Loaded and unloaded merchandise from delivery trucks using forklift equipment.
  • Assisted in inventory management by organizing and storing products correctly.
  • Maintained forklift equipment through regular checks and scheduled servicing.
  • Followed safety protocols to ensure a secure working environment for all staff.
  • Loaded pallets onto trailers for shipment.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Shift Manager

Dunkin Donuts
04.2016 - 07.2020
  • Customer service and cash handling
  • Promoting sales
  • Inventory taking
  • Register closing
  • End of the day cash balancing
  • Assist management to admin duties
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Crew Member

Capzzi Restaurant
08.2016 - 06.2019
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

High School Diploma -

D.S.Senanayake College
Sri Lanka
10-2013

GED -

Curtis High School
Staten Island, New York
06-2019

Skills

  • Install and configure software and Printers
  • Forklift operation
  • Setup PC equipment
  • Inventory management
  • MS Office
  • Equipment maintenance
  • Safety compliance
  • Load securing
  • Customer service
  • Cash handling
  • Basic Photography
  • Team collaboration
  • Rugby
  • Time management
  • Weightlifting and heavy equipment operation
  • Maintenance and repair
  • Training support

Languages

English
Sinhalese

Timeline

Deli Manager

My Classic Bagels and Deli
04.2024 - Current

Forklift Operator

Ikea Warehouse
10.2019 - 10.2023

Crew Member

Capzzi Restaurant
08.2016 - 06.2019

Shift Manager

Dunkin Donuts
04.2016 - 07.2020

High School Diploma -

D.S.Senanayake College

GED -

Curtis High School

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