Sinia Green
Crowley
Summary
Aspiring IT Professional with a diverse background in pursuit of multiple CompTIA, Linux, and Microsoft certifications. Skills including but not limited to computer networking, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees, and administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise and follow leadership directives at appropriate times.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Billing Associate
Empereon Communications
Glendale
11.2024 - Current
- Company Overview: Empereon is a third party company that services cable entities with customer service reps.
- Over 120 inbound phone calls as a billing associate. Dial tone would also initiate callbacks if requested or needed.
- Multi task with actively taking payment, responding to emails, request to complete actions outside of billing or payments such as restoral of service, submit request or schedule technician appointments, provide full billing audit and provide payment options, assisted with down grade of service.
- After working this position actively for 3 months I was promoted to a lead position continuing to assist spark light. My current duties consist of actively taking role & following up with associates regarding adherence, respond to emails to complete actions based off of client needs, take live sup calls to provide white glove service or attempt to de escalate customer calls in order to keep accounts active, live audits, coaching and responding to associates via teams for assistance during the full shift. Associates will request further assistance if they have any questions or actively needing to speak with a supervisor, submit tickets when associates are actively having service issues.
- Empereon is a third party company that services cable entities with customer service reps.
Loan Advisor
Ed Financial-Mohela(1yr contract extended)
06.2023 - 07.2024
- Worked an active project with the following student loan government provider assisting the federal government. Actively assisted as a loan advisor. Had a full active script to follow during the Biden administration and directed previous students to different payment programs to assist with student loans & previous debt.
Contact Center Representative
Steri Cycle Communication Solutions(1 yr contract)
02.2022 - 04.2023
- Inbound phone calls and transfer for additional assistance such as scheduling and medical assistance.
- Data entry requesting medications for patients, care facilities, and health care providers.
- White glove services reassuring and caring towards patients.
- Typing with efficiency while following call flow, using epic and I3 systems to complete task.
- Currently taking 100 calls or more per day.
Data Entry Order Processor
T-Mobile(1 yr contract extended )
07.2019 - 12.2020
- Promoted after 4 months to Business Order Processor.
- Main task is fulfilling customer needs for large companies such as adding phone services, upgrading devices, and canceling multiple lines.
- Focusing on company specifics to successfully assist incoming employees.
- Up to 50 orders a day, working with large companies such as Target & Lyft. Including handle calls with dealers processing orders.
- Increased order processing to 70 orders a day.
Education
Information Technology Security Administrator -
MyComputerCareer
Skills
- Implement wireless networks
- Various topologies
- Install & configure computer hardware
- Install & configure software
- Install & configure systems
- Install & configure networks
- Install & configure printers
- Install & configure scanners
- Ability to stick to deadlines
- Prioritize
- Problem-solving skills
- Virus & malware mitigation
- Cleaning infested computers
- Implementation of Encryptions
- Cloud Platform Support
- Microsoft Intune
- Azure
- Office 365
- Google Cloud Applications
Certification
- CompTIA A+
- MTA Networking
- Linux
- Azure
Technology Summary
Windows 7/8/10, Mac OS X, iOS, DNS & DHCP, Network, Physical & Logical Security, Network Standards & Protocols, IPS/IDS Intrusion Prevention System & Intrusion Detection System, Disassemble & Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, Processors, Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing
Timeline
Billing Associate
Empereon Communications
11.2024 - Current
Loan Advisor
Ed Financial-Mohela(1yr contract extended)
06.2023 - 07.2024
Contact Center Representative
Steri Cycle Communication Solutions(1 yr contract)
02.2022 - 04.2023
Data Entry Order Processor
T-Mobile(1 yr contract extended )
07.2019 - 12.2020
Information Technology Security Administrator -
MyComputerCareer