Kelvin Williams
Houston,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Concierge
Matcal International
12.2017 - Current
- Assisting property management with phone calls and daily activities.
- Conducted independent study on how to use Building Link system and application functions.
- Oversee training of tenants/homeowners on how to utilize the Building Link system/app for a better living experience.
- Analyzing & monitoring building & incident reports to maintain rapport.
- Employed building link system/app for scheduling monthly events & board meetings for staff.
- Receiving packages and managing the package room inventory via Concierge Plus application.
Customer Service Representative
Walmart
05.2015 - 11.2017
- Ran vehicle diagnostics via OBD II device.
- Promoted products & services for vehicle longevity.
- Assisted customers in making necessary purchases for their vehicle needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Officer
U.S. Security Associates
08.2014 - 05.2015
- Creating daily activity and incident reports
- Monitor surveillance cameras.
- Monitor and inspect client property.
- Vehicle Patrol of property.
Part Sales Manager
AutoZone
06.2012 - 08.2014
- Organized supplies and materials for store.
- Created daily auditing reports and work schedules.
- Instructed new hires on polices and work procedures.
- Handled high volume inbound calls for all stores in area.
- Increased customer satisfaction by providing exceptional service and expert advice on part sales.
- Implemented effective marketing strategies to promote products and services to potential clients.
Skills
- Cloud Platform Support
- Microsoft Intune
- Azure
- Office 365
- Google Cloud Applications
- Install and configure computer hardware
- Implement wireless networks
- Windows 7
- Windows 8
- Windows 10
- Mac OS X
- IOS
- DNS
- DHCP
- Network Security
- Physical Security
- Logical Security
- Network Standards
- Network Protocols
- IPS
- IDS
- Intrusion Prevention System
- Intrusion Detection System
- Disassemble and Reassemble desktop PCs
- RAM
- Hard Drives
- Motherboard
- Network Interface Cards
- Processors
- Microsoft Firewalls
- Malware identification
- Adobe Acrobat XI Professional
- Scripting with Visual Basic
- Classless IP Addressing
- Microsoft Office 365
- Active Directory
- Customer service
- Windows
Timeline
Concierge
Matcal International
12.2017 - Current
Customer Service Representative
Walmart
05.2015 - 11.2017
Security Officer
U.S. Security Associates
08.2014 - 05.2015
Part Sales Manager
AutoZone
06.2012 - 08.2014
Similar Profiles
Josue ZepedaJosue Zepeda
Operations Manager at Matcal InternationalOperations Manager at Matcal International
ANNE SANDLERANNE SANDLER
Art Teacher at South Bronx International Charter School for International Cultures and the ArtsArt Teacher at South Bronx International Charter School for International Cultures and the Arts
Muhannd ElhoumiMuhannd Elhoumi
Aerodrome Operations Manager at Red Sea International Airport - Daa InternationalAerodrome Operations Manager at Red Sea International Airport - Daa International
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource