Summary
Overview
Work History
Education
Skills
Technologysummary
Timeline
Generic

Suchita Pradhan

Charlotte,NC

Summary

Dynamic leader with a proven track record at Amazon Fulfillment Center, skilled in troubleshooting technical issues and driving operational excellence. Recognized for enhancing system configurations and network setups, achieving substantial improvements in customer satisfaction. Core competencies include strategic planning and effective team development, leading to increased operational efficiency. Career aspirations focus on leveraging technical expertise to further optimize fulfillment processes.

Overview

7
7
years of professional experience

Work History

Problem Solver

Amazon Fulfillment Center
02.2022 - Current
  • Identify, investigate and correct shipment errors through the use of kick out, optimized outbound / inbound problem solve and putty tools to ensure that customers orders are delivered
  • Create data by the end of shift to make sure the problem solved went down for the next shift to handle their problems on the floor
  • Use Excel to track problem solve issues efficiently and accurately
  • Troubleshoot and resolve problems that an associate encounters with inventory, including printing ASIN labels, damage out products and adding expiration dates to food and health products

Restaurant Manager

Royal Biryani / Everest Bistro
01.2019 - 01.2022
  • Troubleshoot POS systems, printers and computers when systems went down, and fix problems accordingly
  • Manage the store and analyze sales for profits and losses throughout the month
  • Provide coaching and counseling for staff as needed which develop an efficient and respectful team
  • Maintain quarterly budget by reviewing and monitoring schedules, purchases and other expenses
  • Responsible for hiring and on-boarding process that included but not limited to interviewing and training of staff
  • Motivate staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
  • Ensure customers were satisfied with every part of the flooring experience, from initial greeting through order completion

Restaurant Manager

King of Spicy
06.2018 - 01.2019
  • Increased performance by monitoring daily activities and mentoring team members
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Reviewed and monitored scheduling, purchases and other expenses to maintain the quarterly budget
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
  • Played a key role in delivering sales increase through superior performance against objectives in sales, profitability and customer service
  • Hired, trained, coached and developed team members to exceed all customer expectations regarding service, food safety and restaurant cleanliness

Education

Information Technology Security Administrator - Computer & System Essentials, Server, Networking, Operating Systems

MyComputerCareer
01.2022

Skills

  • Setup and configure computer hardware
  • Configuration of Software Systems
  • Setup and configure systems
  • Setup and configure networks
  • Printer Configuration Skills
  • Set up and configure scanners
  • Problem-solving skills
  • Troubleshooting technical issues
  • Virus mitigation
  • Malware mitigation
  • Cleaning infested computers
  • Implementation of encryptions
  • Cloud Platform Support
  • Microsoft Intune Administration
  • Office 365
  • Google Cloud Applications
  • Install wireless networks
  • Implement wireless networks
  • Logical reasoning

Technologysummary

Windows 7/8/10, Mac OS X, iOS, Linux and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System, Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, USB, adapters, and Processors, Microsoft Firewalls, identify types of Malware, Classless IP Addressing

Timeline

Problem Solver

Amazon Fulfillment Center
02.2022 - Current

Restaurant Manager

Royal Biryani / Everest Bistro
01.2019 - 01.2022

Restaurant Manager

King of Spicy
06.2018 - 01.2019

Information Technology Security Administrator - Computer & System Essentials, Server, Networking, Operating Systems

MyComputerCareer

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Suchita Pradhan