Summary
Overview
Work History
Education
Skills
Timeline
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Fernando Castro

Memphis,TN

Summary

Tenacious Problem Solver researched and analyzed data to identify trends and improvement areas. Smart individual developed plans for implementing solutions and presented findings. Remained calm and poised in stressful situations.

Overview

10
10
years of professional experience

Work History

Problem Solver

Amazon
03.2021 - Current
  • I've resolve technical issues across multiple systems and applications.
  • Increased accuracy of inventory records by conducting regular audits and reconciling any discrepancies found in the outbound process.
  • Streamlined communication between warehouse teams by implementing effective problem-solving strategies for outbound operations.
  • Evaluated root causes of recurring issues in the outbound process, developing corrective actions and preventive measures to minimize future occurrences.
  • Worked with the team to enhanced team productivity by providing ongoing support and training on outbound processes and procedures.
  • Leveraged strong organizational skills to prioritize urgent tasks, ensuring timely completion without compromising quality or safety standards in the outbound process.
  • Supported management in planning and executing process improvements to optimize efficiency within the outbound department.
  • Applied analytical thinking when troubleshooting system errors that impacted the outbound process, working closely with AMs and OMs to resolve issues and prevent future occurrences.
  • Conducted thorough research on complex issues before proposing solutions, ensuring accuracy in the information provided.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Facilitated team-oriented environment, leading to higher morale and better collaboration among staff.
  • Demonstrated adaptability by quickly learning and embracing new warehouse technologies and processes as they were introduced to improve efficiency within amazon operations strategy goals over time.
  • Assisted in training new hires, sharing best practices for efficient and accurate order processing to maintain a high standard of service across the team.

Roofing Foreman

Excellent Roofing Memphis
12.2014 - 12.2019
  • Reduced material waste by accurately measuring and cutting materials, leading to cost savings for clients.
  • Contributed to business growth by providing excellent customer service and consistently receiving positive feedback from clients.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Inspect problem roofs to determine the best repair procedures. Experience with cement or nail flashing strips of metals to shingle over joints to make them watertight
  • Facilitated smooth project transitions by coordinating tear-offs, disposal processes, and new installations efficiently.
  • Install attic ventilation systems, such as turbine vents, gable or ridge vents.
  • Mentored junior members of the team in proper installation techniques, fostering a culture of continuous improvement within the crew.

Education

High School Diploma -

Kings Bury High School
Memphis, TN
04-2014

Skills

  • Desktop support
  • Performance optimization
  • Fluent in Spanish
  • Troubleshooting and diagnostics
  • Data entry
  • Technical documents comprehension
  • Experience building computer hardware
  • Problem-solving
  • Experience working in different climates for prolonged periods of time
  • Ability to understand diagrams, and blueprints

Timeline

Problem Solver

Amazon
03.2021 - Current

Roofing Foreman

Excellent Roofing Memphis
12.2014 - 12.2019

High School Diploma -

Kings Bury High School

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Fernando Castro