Alusine Kamara
IT Information Systems Security Specialist
Milwaukee,WI
Summary
Knowledgeable, results-oriented, and solid team player. Organize, dependable, and successful at managing multiple priorities with a positive attitude. Possesses excellent time management and problem-solving skills. Motivated to maintain customer satisfaction and contributes to company success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Problem Solver
Amazon
Oak Creek, WI
11.2021 - Current
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Looked outside known experience to find solutions and produce results.
- Used logic and imagination to analyze situations and develop intelligent solutions.
- Networked to gather outside expertise to solve issues.
Finishing Technician
Quad Graphics
Sussex, WI
06.2019 - 11.2021
- Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
- Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods and aged finishes.
- Monitored inventory of key tools and materials used at each project site to provide consistent availability.
- Developed and implemented new production processes.
E-Signs Representative
Crosscom National
Milwaukee, WI
04.2015 - 04.2019
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Managed relationships with distribution channel partners and determined proper sourcing methods depending on product category and discount margins.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
Education
Associate of Applied Science - IT Information Systems Security Specialist
Milwaukee Area Technical College
Milwaukee, WI 08.2019 - 12.2022
Associate of Applied Science - Computer Support & Networking Administration
Brensten Education
Waukesha, WI 08.2013 - 04.2015
Skills
Software diagnosis
Data recovery
Technical issues analysis
Desktop support
Mobile device management
Technical Support
Customer service expert
Complaint resolution
Configuring Desktop and Laptops
Group Policy
DNS and DHCP
Timeline
Problem Solver
Amazon
11.2021 - Current
Associate of Applied Science - IT Information Systems Security Specialist
Milwaukee Area Technical College
08.2019 - 12.2022
Finishing Technician
Quad Graphics
06.2019 - 11.2021
E-Signs Representative
Crosscom National
04.2015 - 04.2019
Associate of Applied Science - Computer Support & Networking Administration
Brensten Education
08.2013 - 04.2015