Chelsey Ransom
Downey,CA
Summary
Detail oriented healthcare revenue cycle professional with hands on experience in medical billing support, insurance verification, eligibility review, and high volume patient customer service. Proven ability to manage sensitive financial and clinical information with accuracy, professionalism, and HIPPA compliance. Skilled in resolving billing inquires, supporting claims review processes, and maintaining patient satisfaction in fast paced healthcare enviornments.
Overview
8
8
years of professional experience
Work History
Patient Financial Services Lead
Lead The Way
Carson, CA
08.2022 - Current
- Maintained accurate patient, demographic, and financial records in compliance with healthcare and regulatory standards.
- Support revenue cycle operations through billing documentation review and payroll processing accuracy.
- Serve as a primary point of contact for sensitive inquiries, delivering professional customer service.
- Train staff on documentation accuracy, confidentiality and quality assurance standards.
- Assist with time sensitive administrative workflows to meet productivity and quality benchmarks.
Claims Specialist/ Auditor
Aston Carter
Tempe, AZ
02.2020 - 07.2022
- Verified insurance eligibility and reviewed medical claims for accuracy and policy compliance.
- Conducted Third- party Liability (TPL) screening to support billing and reimbursement.
- Identified discrepancies impacting claims payment and resolution.
- Maintained audit documentation to support revenue cycle performance.
- Utilized payer portals to track claim status, denials, and eligibility.
Receptionist/ Medication Technician
Klean Treatment Center
Hollywood, CA
06.2018 - 07.2019
- Performed patient registration and check in/ check out for outpatient services.
- Collected and verified insurance demographic, and payment information.
- Responded to patient billing and appointment inquiries.
- Coordinated communication between patients, providers, and staff.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ10-2025
Associate of Science - Physical & Biological Science
Compton Community College
Compton, CA06-2022
Skills
- Medical Billing & Revenue Cycle Support
- Claims Review & Auditing
- Insurance Verification (PPO,HMO, Medi-Cal, Medicare)
- Eligibility Screening
- CPT / ICD-10 /HCPCS Familiarity
- Customer Service (Call Center)
- Denial Support
- Co-pay & Deductible Collection
Timeline
Patient Financial Services Lead
Lead The Way
08.2022 - Current
Claims Specialist/ Auditor
Aston Carter
02.2020 - 07.2022
Receptionist/ Medication Technician
Klean Treatment Center
06.2018 - 07.2019
Bachelor of Science - Healthcare Administration
Grand Canyon University
Associate of Science - Physical & Biological Science
Compton Community College