Chelsey Serio
Colorado Springs,CO
Summary
Hospitality Professional experienced in team leadership, facility cleaning, and guest assistance. Enhanced operational efficiency through effective waste management and supply restocking, ensuring clean and welcoming environments. Demonstrated commitment to exceptional customer service and proactive decision-making.
Overview
5
5
years of professional experience
Work History
Porter
Chamonix Hotel and Casino
Cripple Creek, Colorado
04.2025 - Current
- Supported guest requests with prompt porter and bell service assistance.
- Kept public areas clean, including entrances, hallways, Spa and Workout Area, and casino floor spaces.
- Collected trash and recyclables from guest areas and back-of-house locations.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Replenished supplies in restrooms, service closets, and common areas.
- Reported maintenance concerns and safety hazards, ensuring prompt resolution to maintain safety standards.
- Exhibited strong work ethic through reliable attendance and consistent high performance in all tasks.
Mini Bar Attendant
HHS
Cripple Creek, Colorado
10.2024 - 04.2025
- Restocked minibar inventory in HHS guest rooms.
- Checked beverage and snack supplies for freshness and accuracy.
- Refilled refrigerators with drinks, snacks, and amenities.
- Cleaned minibar areas following HHS housekeeping standards.
- Managed stock rotation by ensuring that older products are used first.
- Recorded item usage on room service logs.
- Kept records of all items sold from the mini bar.
- Reported missing items and maintenance issues to supervisors.
Team Lead
Panera Bread
Colorado Springs, Colorado
06.2021 - 10.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained associates in guest service, POS operation, and daily workflow standards to enhance customer experience.
- Supported team members during peak shifts, ensuring efficient service and workload distribution.
- Led bakery-cafe shifts and coordinated front-line team duties at Panera Bread.
- Resolved guest concerns with calm, professional communication during busy periods.
- Trained new staff in relevant processes and procedures.
- Monitored food safety, sanitation, and cleanliness across service and prep areas.
- Reviewed completed work for consistency, quality, and conformance to maintain high standards.
Education
High School Diploma -
Tesla EOC
Colorado Springs, CO05-2009
Skills
- Facility cleaning
- Janitorial duties
- Waste management
- Supply restocking
- Safety compliance
- Safety reporting
- Hygiene standards
- Emergency response
- Guest assistance
- Customer service
- Problem resolution
- Hospitality operations
- Transportation coordination
- Strong work ethic
- Customer satisfaction
- Customer satisfaction
Timeline
Porter
Chamonix Hotel and Casino
04.2025 - Current
Mini Bar Attendant
HHS
10.2024 - 04.2025
Team Lead
Panera Bread
06.2021 - 10.2024
High School Diploma -
Tesla EOC