Open To Work
Leticia Cortez
Houston,TX
Summary
Adaptable Housekeeping with proven leadership skills in maintenance positions. Dependable professional skilled at eliminating potential hazards from facilities. Documented coordinating multiple, concurrent projects within deadlines.
Overview
17
17
years of professional experience
Work History
Porter
Residential , commercial, hospitality, more
Houston, Tx
04.2009 - 03.2026
- Assisted guests with luggage and provided exceptional customer service.
- Maintained cleanliness and organization of common areas in hospitality environments.
- Coordinated deliveries and pickups for residential and commercial clients efficiently.
- Collaborated with team members to ensure timely room preparation for guests.
- Responded promptly to guest requests, enhancing overall satisfaction levels.
- Supported staff by transporting supplies and equipment during events and functions.
- Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
- Inspected equipment for proper functioning and reported any issues to management.
- Moved and worked with vehicles to support sales activities.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
- Monitored building security and safety by locking doors or avoiding hazards.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Organized cleaning supplies and tools for efficient daily operations.
- Cleaned and maintained various surfaces to ensure hygienic environments.
- Inspected areas for cleanliness and reported maintenance needs promptly.
- Used steam equipment to periodically clean upholstery and carpeting.
- Swept sidewalks and driveways of debris.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Emptied trash cans and replaced liners as needed.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Cleaner
Apartment
Houston, Tx
01.2009 - 03.2026
- Cleaned and maintained various surfaces to ensure hygienic environments.
- Operated cleaning equipment to achieve optimal results in different settings.
- Organized cleaning supplies and tools for efficient daily operations.
- Collaborated with team members to streamline cleaning processes effectively.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Inspected rooms for cleanliness prior to guest arrival.
- Scrubbed walls to remove scuff marks or stains.
- Emptied wastebaskets and replaced liners.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Used steam equipment to periodically clean upholstery and carpeting.
- Swept sidewalks and driveways of debris.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Completed routine maintenance checks, notifying management of needed repairs.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Customer service
Retail , housekeeping
Houston, Tx
12.2008 - 03.2026
- Provided customer service regarding payment processing issues.
- Provided excellent customer service to all pet owners.
- Managed customer service inquiries through the Etsy platform.
- Provided exceptional support to customers through multi-channel communication.
- Managed customer complaints with empathy and professionalism for positive experiences.
- Implemented feedback from customers to improve service processes and standards.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prevented key account losses by researching discrepancies and correcting problems.
- Oversaw warranty counseling process to manage expense controls.
Housekeeper
Residential, commercial, hospitality more
Houston, Tx
12.2008 - 03.2026
- Maintained cleanliness and organization of residential and commercial spaces.
- Managed laundry services, ensuring proper washing and folding techniques.
- Utilized cleaning equipment and supplies safely and effectively.
- Cleaned and sanitized apartments to maintain high hygiene standards.
- Inspected cleaning supplies and equipment for effectiveness and safety.
- Organized cleaning schedules to ensure timely service for residents.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Notified managers of repair needs or additions to building operating systems.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Monitored building security and safety by locking doors or avoiding hazards.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Driver
Uber, dash
Houston, PA
08.2016 - 08.2020
- Navigated various routes efficiently using GPS and navigation apps.
- Ensured passenger safety by following all traffic laws and regulations.
- Communicated effectively with passengers to provide a pleasant experience.
- Maintained vehicle cleanliness and performed routine checks before shifts.
- Responded promptly to passenger requests and inquiries during rides.
- Collaborated with Uber support teams to resolve rider issues quickly.
- Delivered goods and services to customers on time and in excellent condition.
- Managed time effectively to optimize pick-up and drop-off schedules.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Completed necessary paperwork and documentation for deliveries.
- Operated a variety of vehicles safely in diverse weather conditions.
- Logged deliveries, drop-off times and special conditions in company system.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Collected payments for goods delivered or unloaded.
Chemical cleaner
Pharmaceutical abm
Houston, Tx
10.2016 - 12.2019
- Maintained cleanliness of pharmaceutical production areas to ensure compliance with safety standards.
- Operated cleaning equipment to sanitize surfaces and equipment effectively.
- Followed detailed cleaning protocols to prevent contamination in sensitive environments.
- Collaborated with team members to schedule and coordinate cleaning tasks efficiently.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitized equipment and surfaces to ensure compliance with health standards.
- Maintained cleanliness in pharmaceutical production areas and supporting environments.
- Provided assistance with laundry services when needed.
- Followed company uniform, performance and security policies with every job.
- Followed safety processes for all manual and electric cleaning equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Notified managers of repair needs or additions to building operating systems.
Retail Sales Associate
Toys r us, valero
Houston, PA
08.2014 - 11.2018
- Assisted customers in locating desired toys and products.
- Maintained organized product displays and shelf stock.
- Processed transactions accurately at the cash register.
- Assisted customers with product inquiries and provided recommendations.
- Managed inventory levels at the point of sale for efficient stock control.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Handled customer inquiries and resolved issues promptly.
- Helped customers by answering questions and locating merchandise.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed returned merchandise according to company policies.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Addressed customer questions and concerns regarding products and services.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Described merchandise and explained use, operation and care.
Education
Reagan High School
Skills
- Chemical cleaning
- Facility maintenance
- Customer relationship management
- Team collaboration
- Time management
- Safety compliance
- Problem solving
- Facility cleaning
- Inventory organization
- Facility opening and closing
- Heavy lifting
- Supply stocking and organization
- Janitorial duties
- Groundskeeping
- Customer service
- Trash pickup
- Cleaning techniques
- Housekeeping
- Cleaning methods
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$17/hr - $1000/hrTimeline
Chemical cleaner
Pharmaceutical abm
10.2016 - 12.2019
Driver
Uber, dash
08.2016 - 08.2020
Retail Sales Associate
Toys r us, valero
08.2014 - 11.2018
Porter
Residential , commercial, hospitality, more
04.2009 - 03.2026
Cleaner
Apartment
01.2009 - 03.2026
Customer service
Retail , housekeeping
12.2008 - 03.2026
Housekeeper
Residential, commercial, hospitality more
12.2008 - 03.2026
Reagan High School