Chelsey DiSalvi
Customer Service & Administrative Professional
Albuquerque,NM
Summary
Versatile Administrative and Customer Service Professional with over 20 years of experience. Skilled at managing complex operations, public sector workflows, and client relations. Proven track record in state government roles requiring high-level organization, crisis resolution, and cross-functional teamwork. Strong focus on team collaboration and consistently achieving results in high-pressure environments. Known for reliability, adaptability, and maintaining high standards in all tasks. Albuquerque-based and positioned to bring immediate value and operational support to your organization.
Overview
6
6
years of professional experience
Work History
In-Court Clerk
Alaska Court System
Anchorage, Alaska
09.2021 - 10.2025
- Performed advanced in-court case management and clerk duties across Probate, Mental Commitment, Criminal, and Child in Need of Aid (CINA) dockets for 4+ years.
- Coordinated real-time courtroom proceedings, including preparing spaces, operating/monitoring digital recording equipment, and managing exhibits, witness logs, and jury materials.
- Maintained electronic case management systems with high accuracy—processing criminal charging documents, issuing court orders, warrants, and formal dispositions.
- Administered official courtroom documentation, managed post-hearing files, prepared records for appeal, and fulfilled public and legal records requests.
- Managed complex calendar scheduling, case tracking, and documentation processing while ensuring strict adherence to court rules, statutes, and procedures.
- Liaised directly with judges, attorneys, law enforcement agencies, correctional facilities, jurors, and the public to facilitate efficient daily operations.
- Provided flexible cross-coverage across multiple judicial functions, including supporting arraignments and traveling to outlying court locations as needed.
- Trained new staff on court procedures and systems, fostering a collaborative work environment.
- Monitored courtroom proceedings, documenting key events and outcomes accurately.
Office Assistant II (Permit Technician)
State Of Alaska Department Of Transportation
Anchorage, AK
05.2019 - 07.2021
- Delivered front-line customer service, managed call center coverage, and handled high-volume phone inquiries to assist the public and industry partners.
- Processed diverse permit applications in order of receipt, including oversize, overweight, utility, blanket utility, condition packs, self-issue, voids, replacements, and change forms/codes.
- Managed permit task folders, maintained precise TRT logs, and updated records across current and legacy electronic database systems.
- Provided comprehensive administrative and operational support across all primary functions of the permits office.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Education
High School Diploma -
Benny Benson Secondary School
Anchorage, AK05.2009
Skills
- 20 years Customer Service experiencee
- 20 years direct cash handling experience
- 10 years Administrative & Clerical experience
- Proficient in Microsoft Word, Excel, Powerpoint, Zoom, etc
- Proficient in general technology & computer navigation
- Proficient in office management, document preparation, schedule management, data entry & court procedures
- Proficient in using available resources to solve & overcome problems
- Strong ability to build & maintain on-the-job relationships with co-workers and customers
- Strong organizational skills & desire to maintain clean working environment
- Typing skill of 90 WPM
- Ability to learn quickly, adapt to new environments, provide assistance, absorb & reiterate general job knowledge to others
Timeline
In-Court Clerk
Alaska Court System
09.2021 - 10.2025
Office Assistant II (Permit Technician)
State Of Alaska Department Of Transportation
05.2019 - 07.2021
High School Diploma -
Benny Benson Secondary School