CHELSIA HILL
Broken Arrow,OK
Summary
Dedicated and experienced Surveillance Manager with 18 years of exceptional performance and leadership. Seeking to leverage my expertise, operational proficiency, and team management skills to contribute to the success of a forward-thinking organization.
Overview
24
24
years of professional experience
Work History
Authorization Specialist Ii
Saint Francis Hospital
Tulsa, OK
12.2024 - Current
- Ensured timely submission of accurate documentation to support payment of services rendered by providers.
- Managed intake of new claims and performed routine follow-ups.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Analyzed denials received from third party payers to identify trends in denials and develop proactive measures for resolution.
Surveillance Manager
Muscogee Nation Gaming Enterprises
Tulsa, OK
10.2005 - 11.2023
- Led and managed a team of professionals at 11 properties to ensure the security, safety, and compliance of gaming operations within the organization.
- Developed and executed comprehensive security strategies, resulting in a substantial reduction in fraud, theft, and cheating.
- Utilized state-of-the-art technology, including Genetec, Avigilon, AnyVision and ZeroEyes, to monitor all aspects of operations and maintain a secure environment.
- Conducted regular training sessions to enhance the skills and knowledge of the surveillance team, resulting in improved performance and compliance.
- Maintained a comprehensive database of incident reports and surveillance footage, assisting in resolving disputes and providing evidence when needed.
- Implemented cost-effective measures to optimize the surveillance department's budget and resource allocation.
- Developed and executed emergency response plans to ensure the safety of casino patrons and employees during unforeseen incidents.
- Played a key role in achieving and maintaining gaming industry compliance, resulting in consistent positive feedback from regulatory bodies.
- Provided technical support to staff regarding the use of cameras, recording systems, and other equipment.
- Collaborated with IT department on software upgrades, system troubleshooting.
- Participated in regular meetings with senior management to discuss current trends operations.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
Nurse Technician
Saint Francis Hospital South
Tulsa, OK
01.2001 - 08.2005
- Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
- Collected specimens for laboratory testing.
- Maintained accurate records of patient care services provided in accordance with hospital policies.
- Assisted nurses with patient care activities such as bathing, dressing and feeding.
- Assisted physicians during examinations, treatments and diagnostic tests as required.
- Participated in continuing education programs related to nursing technician duties.
- Performed basic clerical tasks such as filing documents, answering phones and scheduling appointments.
- Ensured all patient information was kept confidential according to HIPAA regulations.
Education
Tulsa Community College
Tulsa, OKSkills
- Team Leadership and Training
- Risk Mitigation and Fraud Prevention
- Technology Integration and Maintenance
- Proficient in Microsoft Office (Excel/Word)
- Emergency Response
- Budgeting and Resource Allocation
- Communication and Collaboration
- Public Speaking: Experienced speaker at industry conferences and events, with the ability to engage, and inspire diverse audience
- Staff Management
- Project Management
- Policy Enforcement
- Goal-Oriented
- Financial Management
- Data Entry
- Report Writing
- Scheduling
References:
- Available upon request
Timeline
Authorization Specialist Ii
Saint Francis Hospital
12.2024 - Current
Surveillance Manager
Muscogee Nation Gaming Enterprises
10.2005 - 11.2023
Nurse Technician
Saint Francis Hospital South
01.2001 - 08.2005
Tulsa Community College