Chelsia Keitsock
Pottsville,Pennsylvania
Summary
Customer service-oriented professional with a strong background in delivering exceptional support and assistance. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction. Demonstrated ability to thrive in fast-paced environments, maintain professionalism under pressure, and communicate effectively with diverse individuals. Eager to apply exceptional customer service expertise to support the administrative needs of Gillingham Charter School and contribute to creating a positive and welcoming environment for students, parents, and staff.
Overview
26
26
years of professional experience
Work History
Household Manager
Stay-At-Home-Parent
06.2008 - Current
- Manages household schedules, including child's activities, appointments, and household tasks, demonstrating exceptional time management and organizational skills.
- Implements creative solutions to address unexpected challenges, such as managing childcare arrangements during emergencies or unforeseen events.
- Develops and maintains household budgets, demonstrating proficiency in financial planning and resource allocation.
- Establishes open and effective communication channels with family members, fostering trust, understanding, and collaboration.
- Engages in educational activities and facilitates learning experiences for child, including homework assistance, creative projects, and extracurricular enrichment.
- Implements routines and structured activities to support child's social, emotional, and cognitive development.
- Plans nutritious and balanced meals for the family, taking into account dietary preferences and nutritional needs, thereby promoting health and well-being.
- Implements efficient organizational systems within the home, optimizing space utilization, decluttering, and creating a functional living environment that enhances productivity and comfort for all family members.
- Engages in community activities, contributing to the well-being of the broader community and instilling values of empathy and social responsibility in family members.
- Implements eco-friendly practices within the household, such as recycling, energy conservation, and sustainable living habits, contributing to environmental preservation and promoting eco-conscious behavior within the family.
Reservation Agent
Hilton Reservations And Customer Care
04.1998 - 06.2008
- Implemented strategies that led to higher conversion rates for reservation inquiries, resulting in more bookings and revenue.
- Streamlined reservation processes and utilized effective communication techniques to decrease average handling time for each reservation, leading to improved efficiency and customer satisfaction.
- Developed and implemented upselling techniques that increased sale of premium rooms, packages, or amenities, resulting in higher revenue per booking.
- Implemented personalized service techniques and proactive communication strategies to enhance customer satisfaction and loyalty, resulting in higher rates of repeat bookings and positive reviews.
- Effectively managed room inventory and availability to maximize occupancy rates during peak periods and minimize loss of revenue due to unoccupied rooms during low-demand periods.
- Established feedback mechanisms to collect guest reviews and suggestions, enabling continuous improvement in service quality and guest satisfaction scores.
- Mentored new reservation agents and provided training on reservation systems, customer service techniques, and upselling strategies, resulting in more skilled and motivated team members.
- Managed approximately 50 incoming calls per day from customers.
Education
High School Diploma -
Blue Mountain High School
Schuylkill Haven, PA06.1996
Skills
- Time-management
- Organization
- Critical thinking
- Communication
- Relationship building
- Detail-oriented
- Multitasking
- Results-driven
- Customer Service
- Effective Communication
- Schedule Coordination
Timeline
Household Manager
Stay-At-Home-Parent
06.2008 - Current
Reservation Agent
Hilton Reservations And Customer Care
04.1998 - 06.2008
High School Diploma -
Blue Mountain High School
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