Grow and retain customers - Answer phone calls with a smile and booked estimates and cleans for customers
Identify and assess customers needs through managing phone, email and other communication channels
Cheerfully resolve customer concerns, provided appropriate solutions and alternatives; followed up to ensure resolution
Accounts Receivable specialist
AMES TAPING TOOLS
Suwanee, GA
11.2016 - 12.2023
Excellent organizational and problem-solving skills, ability to maintain precise records, attention to detail and organizational skills evident in the preparation of accurate weekly and monthly reports within tight deadlines
Perform daily reconciliations for US and International customers
Solely process payments using 4 different sources (SRM; SAGE: Vision 360; Cybersource; Billtrust)
Financial Records & Reporting (log source and funds received every day along with detailed account fund application)
Deliver accurate and on-time monthly financial closing for A/R functions
Work closely with Store Managers to resolve AR customer concerns
Cross-trained in Accounts Payable- processing invoices to be paid in a timely manner and print weekly checks
Entrusted to receive and distribute all mail throughout the company.
Accounting Assistant
IN-HEALTH RECORD SYSTEMS
Atlanta, GA
08.2010 - 09.2016
Productively worked with 7 different companies in one office
Insured accuracy posting payments daily to our customer's accounts
Responsible for producing daily merchant reports for manager
Processed invoices, purchase orders, and credit request service charges daily
Handled bank deposits thru digital scanner for all 7 companies.
Education
Meadowcreek Highschool
Norcross, Ga
05.2017
Skills
Fluent Spanish speaker
Proficient in Microsoft Word, PowerPoint, and Excel