Chelsie Baon
Summary
Dedicated Customer Service professional with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
NVent
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Purchasing Coordinator/Customer Service Representative
Granex Industries
01.2022 - 11.2022
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
- Negotiated favorable pricing with suppliers, resulting in significant annual savings for the company.
- Developed strong relationships with key suppliers, fostering trust and collaboration that enabled successful negotiations.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, contributing to overall operational effectiveness.
Senior Customer Service Representative
MSI International
05.2017 - 12.2021
- Mentored junior team members, contributing to their professional development and overall team success.
- Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Streamlined customer service processes for increased efficiency and improved response times.
Purchasing Coordinator/Customer Service Representative
Stoneworks LTD
05.2012 - 04.2016
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
- Negotiated favorable pricing with suppliers, resulting in significant annual savings for the company.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, contributing to overall operational effectiveness.
- Analyzed market trends and supplier performance data to identify opportunities for improvement and cost reduction.
Education
Bachelor of Science - Education
Bowling Green State University
Bowling Green, OH05.2009
High School Diploma -
Solon High School
Solon, OH06.2005
Skills
- CRM Software
- SaaS
- Account Management
- Problem Resolution
- Time Management
- Staff Training
Timeline
Customer Service Representative
NVent
11.2022 - Current
Purchasing Coordinator/Customer Service Representative
Granex Industries
01.2022 - 11.2022
Senior Customer Service Representative
MSI International
05.2017 - 12.2021
Purchasing Coordinator/Customer Service Representative
Stoneworks LTD
05.2012 - 04.2016
Bachelor of Science - Education
Bowling Green State University
High School Diploma -
Solon High School
Similar Profiles
Moussa SangareMoussa Sangare
Material Handler at NventMaterial Handler at Nvent
AMY L. ROUSHAMY L. ROUSH
Global Materials Senior Director at nVentGlobal Materials Senior Director at nVent
Jake KortzJake Kortz
Manufacturing Production Supervisor at NVentManufacturing Production Supervisor at NVent
Clarence ColvinClarence Colvin
Material Logistics Specialist at NventMaterial Logistics Specialist at Nvent
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go