Chelsie Cope
New Braunfels,TX
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment such as Type to transport materials and assist production teams.
Overview
18
18
years of professional experience
Work History
Production Associate
Tesla
04.2023 - Current
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs
- Used equipment properly to avoid workplace hazards or injuries
- Organized work to meet demanding production goals
- Participated in training sessions to enhance skills and knowledge
- Prepared materials for assembly work to keep workflows running smoothly
- Supported production needs by performing routine tasks using standard procedures and equipment
- Took on additional shifts during peak work periods to keep projects on schedule
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards
- Supported current production needs by moving items between equipment, conveyors, and staging areas
- Safely operated hand and power tools to complete repetitive tasks
- Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs
- Volunteered for additional assignments during peak work periods to keep tasks on schedule
- Met production targets and tight deadlines by collaborating closely with team members
- Trained new production staff members on safe and efficient production procedures and proper machine operations
- Collaborated with other departments to optimize production workflows.
Elderly Caregiver
Mercy House
08.2021 - 03.2023
- Offered companionship and kindness to elderly patients
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health
- Enhanced elderly residents' quality of life by providing compassionate care and assistance with daily activities
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night's sleep
- Coordinated closely with family members on updates regarding their loved one's condition while respecting privacy
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
Housekeeper
The Faust Hotel
07.2021 - 03.2023
- Completed special housekeeping actions such as turning mattresses on set schedule
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Operated electronic backpack vacuums and floor sweepers
- Verified cleanliness and organization of storage areas and carts
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Customer Service Representative
Texans Insurance & Fin Group
10.2015 - 06.2016
- Receptionist, also assisted and contacted clients regarding home and auto insurance quotes
- Ran requested quotes per clients requests, assisted with trying to meet the clients needs with home and auto insurance.
General Manager Assistant
Perry's Steakhouse
11.2014 - 10.2015
- Managed purchasing, sales, marketing and customer account operations efficiently
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Receptionist/Escrow Assistant
Stewart Title Guaranty Company
06.2013 - 11.2014
- Proficient in a role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Also Escrow Assistant responsibilities; Opening order, ordering HOA, Deposits, Etc.
Co-Manager
Journeys Kidz
01.2011 - 06.2013
- Opening and closing the store, inventory, receiving and shipping out merchandise to customers
- Handling customer orders in store and phone orders
- Maintained store and made deposit drops.
Cashier, Waitress and Hostess
Pepperoni's Pizza
08.2006 - 12.2010
- Duties to include cashier, greeting customers, taking online and phone orders
- Food preparation.
Education
Cosmetology - Cosmetology Education
Paul Mitchell The School - Houston
Houston, TXGED -
Wharton County Junior College
Wharton, TXSkills
- Office Skills
- Telephone & Front Desk
- Customer Service
- Filing
- High organizational skills
- Complaint Handling and multitasking
- Assembly and production
- Machine Operation
- Materials Handling
- Production Support
- Materials Management
- Assembly line experience
- Equipment Operation
- Safety Management
- Efficient multitasking
Timeline
Production Associate
Tesla
04.2023 - Current
Elderly Caregiver
Mercy House
08.2021 - 03.2023
Housekeeper
The Faust Hotel
07.2021 - 03.2023
Customer Service Representative
Texans Insurance & Fin Group
10.2015 - 06.2016
General Manager Assistant
Perry's Steakhouse
11.2014 - 10.2015
Receptionist/Escrow Assistant
Stewart Title Guaranty Company
06.2013 - 11.2014
Co-Manager
Journeys Kidz
01.2011 - 06.2013
Cashier, Waitress and Hostess
Pepperoni's Pizza
08.2006 - 12.2010
Cosmetology - Cosmetology Education
Paul Mitchell The School - Houston
GED -
Wharton County Junior College