Chelsie Godin
IC Federal Credit Union
Westminster,MA
10
years of professional experience
Detail-oriented professional experienced in managing complex inquiries, maintaining confidentiality, and ensuring compliance. Proven ability to manage high call volumes while maintaining professionalism and attention to detail.
Work History
Service Center Representative
4 Months- Handle complex inquiries through problem-solving and having an extensive knowledge of credit union policies and procedures.
- Provide support to colleagues, fostering a positive work environment focused on teamwork.
- Manage high call volumes while maintaining a professional demeanor and strong attention to detail.
- Utilize multiple software applications simultaneously for efficient member service transactions.
Human Resources Specialist
1 Year 4 Months- Maintained strict confidentiality of sensitive employee information, ensuring compliance with all regulations.
- Conducted audits of payroll data, identifying errors and implementing corrective measures.
- Ensured accurate and timely payroll processing for over 100 employees on a bi-weekly basis, maintaining strict adherence to deadlines and regulations.
- Facilitated smooth onboarding processes for new hires.
Learning and Development Specialist
3 Years- Developed lesson plans, instructional materials and written practice tests for core software and miscellaneous components of banking.
- Collaborated with departments to assess learning needs and create tailored solutions.
- Facilitated workshops and training sessions, promoting engagement and knowledge retention.
- Evaluated training effectiveness through feedback surveys.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
Member Service Representative
2 Years 5 Months- Assisted members with account inquiries and transactions.
- Processed loan applications and closings for credit cards, auto, and mortgage loans.
- Helped large volume of customers every day with positive attitude and focus on member satisfaction.
- Verified customer identification and documentation with professionalism and confidentiality to ensure compliance with regulatory requirements.
- Handled cash transactions securely, maintaining accurate cash drawer balances.
Education
High School Diploma
Skills
Task prioritization
Confidential document control
Fraud detection
Risk assessment
Multitasking and organization
Clear communication
Timeline
Service Center Representative
IC Federal Credit Union
04.2026 - CurrentRead More
Human Resources Specialist
IC Federal Credit Union
01.2022 - 05.2023Read More
Learning and Development Specialist
IC Federal Credit Union
01.2019 - 01.2022Read More
Member Service Representative
IC Federal Credit Union
08.2016 - 01.2019Read More
Montachusett Regional Vocational Technical School
High School Diploma
Read More